Service Desk

4 weeks ago


Manchester, United Kingdom Concept Resourcing Full time

Job Title: Senior Field Service Engineer
Field Services
Responsible To: Resource Manager (Field)
The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service. This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services.
Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products.
Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites.
Strive to deliver exceptional customer service and support, meeting or exceeding SLAs.
Complete documentation, including Field Service Call reports and Customer Checksheets, within specified SLA timeframes.
Undertake additional tasks as directed by Senior Management.
Proficiency in Server/PC architecture, Windows Operating systems, and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers.
Possession of manufacturer-recognised accreditation's such as HP/IBM/Dell for both Server and Desktop.
Minimum 6 years of customer-facing IT industry experience.
Excellent communication, organisational, and customer service skills.
Capacity to perform under pressure while maintaining high standards of quality and professionalism.
Awareness of ITIL methodologies and best practices.
Maintenance of excellent customer relationships.
High levels of punctuality, communication, attitude, competence, and service quality.
Maintenance of appropriate Manufacturer Server Accreditation's.
Possession of a full UK Driving License.
Salary: £27,000 to £29,000 depending on experience.
Company car: Toyota Corolla estate hybrid.
Fuel card, NCP card, Ringo Account provided.
5% pension match.
On-call rota payment: £Overtime paid at *1.5, except for bank holidays, which is *2.


  • Service Desk Analyst

    3 weeks ago


    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis.Assist with...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis.Assist with...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk Technician On behalf of our award-winning client based in Manchester, we are recruiting a talented Service Desk Technician. As Service Desk Technician, you will take pride in providing excellent customer service for all employees related to technology-related requests,issues, and incidents. The Service Desk Technician will be responsible...

  • Service Desk Analyst

    4 weeks ago


    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist...


  • Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Analyst Chassam Recruitment are looking to recruit an IT Service Desk Analyst for a company based in Manchester. The role will be split between 2 days in the office and 3 from home. This is an exciting position where you will be providing operational support both over the phone and face to face for the IT Service Desk. As an IT Service...


  • Manchester, United Kingdom Simpson Judge Ltd Full time

    **Service Desk Manager** 38-40k **Hybrid - 3-4 days in the office a week** **About** Distribution company looking for a Service Desk Manager with experience either in a similar position or service desk background looking to progress into a senior role. **Skills and Qualifications** - 3 years of Senior Service Desk experience - Experience in managing...


  • Manchester, United Kingdom Adria Solutions Full time

    Our client based in South Manchester is currently looking for an experienced Service Desk Administrator. The Service Desk Administrator will provide day-to-day support for the Service Desk team. **Responsibilities**: - Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. -...

  • Service Desk Lead

    1 week ago


    Manchester, United Kingdom Heat Recruitment Full time

    Service Desk Lead / Windows 10 / Office 365 / Active Directory / Permanent **Location - Manchester** **Role: Service Desk Lead** **Permanent** **Salary - Up to £38,000** A leader in the insurance broking industry is looking to add an Service Desk Lead to their team. Through working with the top insurance brokers in the UK, this client is a powerhouse in...

  • Service Desk Analyst

    4 weeks ago


    Manchester, United Kingdom Owen Daniels Consultancy Full time

    **ROLE - IT Service Desk Analyst** **LOCATION - Manchester** **SALARY - £30,000 - £35,000** **PERMANENT** We have partnered with a global consumables manufacturing company based in Manchester who are going through a period of growth right now and are hiring for an IT Service Desk Analyst on a full-time, permanent basis. This IT Service Desk Analyst will be...


  • Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...

  • Service Desk Analyst

    4 weeks ago


    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst - Manchester City Centre - Training provided! **Prestigious opportunity within a highly successful and evolving technology team for an IT Service Desk Analyst to be based in Manchester City Centre.** **Dedicated to the IT Service Desk delivery team you will be responsible for: - ** - **Utilising a service desk management systems...

  • Service Desk Analyst

    3 weeks ago


    Manchester, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a leading global law firm based in Manchester who are seeking a highly motivated service desk analyst to join their team. You will be responsible for providing 1st line support for all technology systems alongside AV/meetingroom...

  • Service Desk Analyst

    3 weeks ago


    Manchester, United Kingdom Canopius Full time

    Service Desk Analyst Main Purpose: These roles, as part of the Global Service Desk team, will be responsible for the provision of the 24x7 Level 1 & Level 2 IT support services at Canopius. The UK based roles would be scheduled to work core UK hours ( a standard day between 08:00 and 18:00 ), including some weekends. The Service Desk Analyst will...


  • Manchester, United Kingdom Canopius Full time

    Service Desk Analyst Main Purpose: These roles, as part of the Global Service Desk team, will be responsible for the provision of the 24x7 Level 1 & Level 2 IT support services at Canopius. The UK based roles would be scheduled to work core UK hours ( a standard day between 08:00 and 18:00 ), including some weekends. The Service Desk Analyst will...


  • Manchester, United Kingdom Picture More Full time

    **IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? We are currently working with a top law firm based in Manchester who is seeking an enthusiastic IT Service Desk Analyst. It's not just about technical knowledge. This role is a chance to use your...

  • Service Desk Agent

    3 weeks ago


    Manchester, United Kingdom Project People Full time

    Service Desk AdvertPAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in fourWe are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and...

  • Service Desk Agent

    1 week ago


    Manchester, United Kingdom Project People Full time

    Service Desk AdvertPAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in fourWe are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Manchester. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and...


  • Manchester, United Kingdom Tunstall Healthcare Full time

    We are currently recruiting a Service Desk Analystto join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer service. This role offers hybrid...