Digital Product

1 month ago

Hemel Hempstead Hertfordshire, United Kingdom Haven Full time

Digital Product Support Manager Location: Hybrid (Hemel Hempstead based with a 50% Office / 50% Remote working arrangement)
Competitive Salary / Bonus / Bens

We are looking for a Digital Product Support Manager to strengthen our Digital Operations team who provide the vital triage and fix for a range of digital products and services across Haven.
As a Digital Product Support Manager, you will be pivotal in safeguarding the integrity of our digital product and technology offerings. You'll lead a dedicated remote-first, multidisciplinary Product Support Team to ensure robust support mechanisms are continuously developed. This role requires a dynamic leader who is adept at managing complex product support scenarios, fostering seamless product adoption, and facilitating rapid incident resolution. Your leadership will directly impact our product management and DevOps practices, driving significant improvements across the board.

Manage the day-to-day operations of our Digital Operations team, focusing on exceptional support and strategic product advancements.
Spearhead critical monitoring and response initiatives aligned with best practices in Observability and Site Reliability Engineering.
Continuously seek innovative ways to enhance our support processes, integrating cutting-edge technology solutions and refining our incident response strategies.

A solid background in technology with a focus on IT service management, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles.
Proven leadership skills with the ability to motivate and guide a team towards achieving excellence in product support and operations.
Prior experience in a product support role with a strong foundation in technology systems and services.
Desirable: ITIL Certification and familiarity with cloud migration strategies.
Leadership: Exceptional leadership capabilities with a track record of hiring, training, and developing teams.


Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.

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