Head of Digital Product Management

1 month ago

Hemel Hempstead Hertfordshire, United Kingdom Smiths Detection Full time

Smiths Detection is a global authority on the application, management and manufacture of world class detection and screening technology. Every minute of every day, our detection and screening technology helps to protect people and infrastructure, making the world a safer place.
Our goal is simple – to provide the security, peace of mind and freedom of movement upon which the world depends. We deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibitive weapons, contraband, toxic chemicals and narcotics.

This is a fantastic opportunity for a Product Manager, someone who has specifically focused in Aftermarket (Maintenance, Repair, Operations)

This is an incredible opportunity to shape the future of service offerings and make a tangible impact on our global business. Lead the development of new aftermarket service offerings, including maintenance contracts, spare parts programs, repair services, and upgrades. Collaborate with engineering, operations, and procurement teams to ensure timely delivery and cost-effective solutions.

As our Product Manager - Aftermarket, you'll be at the forefront of driving the success of our service products and aftermarket solutions. This is your chance to lead the development and launch of ground-breaking services, optimize existing offerings, and ensure exceptional customer satisfaction.

Collaborating with cross-functional teams, you'll harness your market expertise and data-driven insights to define and refine our service strategies, pushing the boundaries of what's possible in the security industry. In this role you will focus on ensuring our new products are designed to optimize our aftermarket opportunities and take ownership of the aftermarket business case development through the new product development process.

Furthermore, you will develop service offerings for the new product ready for product launch and identify any technologies that could be retrofitted to the fielded installed base as retrofit mid-life upgrades.

Define commercial strategy for service products, aligning with services and aftermarket objectives. Translate customer feedback into service offering requirements.
Identify growth opportunities through partnerships, M&A, new markets, technologies, and service offerings.
Maintain scope, features, parameters, and value proposition of service offerings.
Lead commercial development of new service offerings, ensuring alignment with product lifecycle management.
Forge partnerships and optimize route-to-market channels, including digital platforms.
Drive launch of new service offerings, working closely with marketing and communication teams. Monitor performance of existing offerings and develop plans for optimization.
Support sales and industry marketing teams, leveraging installed base data and attending customer meetings and events.
Contribute to business development and provide input on product development

Graduate-level qualification in business or technology, preferably with a master's degree.
Demonstrated track record in aftermarket products and service offering design, development, commercialisation, promotion and marketing from concept to launch in a B2B/B2G setting
Knowledge of product management, marketing, program management, and project management. Familiarity with technology industries, long term services and maintenance solutions for complex engineered products
Exceptional commercial acumen and international business development expertise.
Comfortable working with data and IT systems and building business cases.
Able to lead and direct integrated project teams in an international matrix setting
Excellent communication skills in English (spoken and written). Diversity & Inclusion
All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ()or LinkedIn

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