Inbound Call Centre Team Leader

2 weeks ago

Alfreton Derbyshire, United Kingdom Inplace Personnel Services Ltd Full time

My client adapts cars so that people with mobility issues can get themselves and their mobility devices into and out of their car. They enable people to maintain their independence and the use of their car.

Their products are genuinely liberating and transformative for their users, which is why 94% of their customers would recommend them to their friends.

Due to continued business growth, we have requirement for an Inbound Enquiries Team Leader to join the Sales and Marketing Team.

The Role:

Lead a team of Customer Experience Advisors in collaborative sales

Provide inspiration and training on how to attain sales objectives

Support recruitment, training, and development of the team

Deliver a world class service, using product knowledge and expertise to maximise up selling opportunities, monitor sales procedures and ensure records are comprehensively administered

Work together with colleagues from other departments to improve efficiency and overall service delivery

Be responsible for arranging demonstrations for our Field and online assessment team, overseeing the Diaries to ensure efficiency of resources

Ensure all customers are advised considerately through the decision-making process

Complete sales over the phone, ensure sales from the CET team are accurate and following company policies and guidelines

Monitor sale metrics and KPIs, set sales objectives and goals and develop strategies to achieve these targets

Generate action plans to enhance performance and productive capacity of the team

In order to be successful you must have:

3 Years + experience in a telesales team leader role

Familiar with MRP systems

Technically minded

Competent in the use of MS Office Suite

An active interest in the automotive arena

A good motivator with excellent communication and interpersonal skills

This is a great opportunity for someone with enthusiasm, and a genuine desire to succeed, whilst working in an extremely rewarding industry within a caring business

Send your CV now #J-18808-Ljbffr

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