Technical Director
1 month ago
Technical Director- Business Systems- Remote- up to £120k + 10% bonus
Our client a leading supplier of technology that are used by over 60,000 customers in over 100+ countries are looking to grow their Technical Leadership team by bringing in a Technical Director to focus on the clients operational systems (Netsuite, Salesforce and Zendesk).
Key Responsibilities
- Managing the day-to-day technical needs of the business systems, being the technical authority, maintaining good architectural practices and keeping systems in line with current best practices.
- Working alongside a Product Manager for the Business Systems and key stakeholders to define the technical vision and roadmap for the evolution of the business systems, alongside the key system and workflow improvements.
- Work closely with the engineering team to ensure the technical approach across the business system aligns with company data and reporting needs.
- Maintain overarching ownership of the wider end to end customer lifecycle for the business systems and our customer data.
- Collaborate with key stakeholders to understand the return-on-investment case and priority for improvements to business systems and report on long-term business benefits achieved.
- Align short term improvements with long-term transformation to ensure that consistent direction of travel is achieved.
- Manage the technical team responsible for maintaining and enhancing the business systems. Reducing reliance on external contractors and bring internal technical knowledge in house.
- Deprecate legacy systems and ensure replacement systems meet the needs of the business’s future growth.
- Manage stakeholder expectations and be the central point of communication for technical aspects of the business systems
Skills and Experience
- An experienced engineering or IT leader, supporting agile teams with the ability to guide, facilitate and drive delivery.
- Passionate with a background in software engineering or internal IT, with a strong knowledge of development and technical principles, methodologies, and values.
- Extensive Salesforce development experience, or strong knowledge and understanding of, including Marketing Cloud, Lightning Web Components, Apex Programming, Lightning experience, Controllers, Triggers, APIs.
- Experience of working with Salesforce connected business eco system. Working with the likes of NetSuite and ZAB and supporting departmental level integrations to remove friction points and automate manual processes.
- Bring strong engineering principles to business systems, such as change control, release notes, technical documentation and best practices.
- Hands on and detail oriented, with a strong knowledge of Salesforce best practices and connecting technologies, coupled with practical experience.
- Able to assess technical changes, understand them in context of the wider system and able to identify where new technological developments benefit the business.
- Experience in debugging and diagnosis root cause of issues in business systems and identifying the underlaying cause.
- Prior experience of working in a comparable high velocity technology business (SaaS, Fintech).
Benefits include:
- Fully remote
- work from anywhere- 6 weeks
- Healthcare
- Life Insurance
- Matched Pension
- Discounts
- L&D budget
- Income Protection
- Progression mapped out
If you want to work with a global award winning SaaS provider with an ambitious growth plans as they move into scale up mode, with a super collaborative and exciting work culture then please click apply now
Technical Director- Business Systems- Remote- up to £120k + 10% bonus
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