Call Centre Agent weekends, 12-month temporary role

1 month ago


Derby Derbyshire, United Kingdom Medstrom Ltd Full time
Call Centre Agent weekends, 12-month temporary role

Call Centre Agent (weekends, 12-month temporary role) Castle Donington, Derbyshire About us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.You'll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients' outcomes.Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.We are looking for a Call Centre Agent to join us on a temporary basis (12-month contract) at our Head Office in Castle Donington, working weekends; home working is available after training. The Benefits - Basic salary of GBP11.44 per hour (working 18 hours a week) - potential additional earnings available- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme- Contributory Pension scheme- Excellent holiday entitlement- Salary sacrifice schemes, including Cycle to Work- Receive a treat on your birthday- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role In this varied and engaging role, you will have the chance to act as the friendly voice of the business and ensure that a great customer experience is delivered time and time again. No two days will be the same and you will have the chance to showcase your excellent people skills as you engage with customers from all backgrounds.As a Call Centre Agent, you'll respond to, and direct, customer calls, ensuring customers' expectations are met or exceeded.Specifically, you will:- Develop and maintain excellent relationships with our customers- Accurately update our internal system with key information- Process information for our colleagues- Ensure that customer issues are dealt with or escalated as requiredThe first 2 - 3 weeks of training will be done at Head Office (Monday to Friday approx. 8.30am - 5pm).Hours after training are 18 hours a week, Saturday 8am - 6pm (with one hour lunch) and Sunday 8am - 6pm (with one hour lunch), which would be worked from home.Initially this contract would be for 12 months, but future work or hours could become available within the business. About You To join us as a weekend Call Centre Agent, you'll need:- Previous customer service and/or call centre experience- Proficiency in Microsoft packages, including MS Excel spreadsheets- Excellent written and verbal communication skills- A professional, friendly telephone mannerIn addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

#J-18808-Ljbffr
  • Call Centre Agent

    3 weeks ago


    Derby, United Kingdom Albatross Cars Full time

    **Call Centre Agents Required** Albatross Cars Derby Ltd DE1 2SN Full Time Position Day & Night Working Pattern’s Available Monday - Sunday Shifts Competitive rates of pay/Weekly Paid. Description. We are seeking call handlers to join our enthusiastic and hard-working team. As part of the team, you will be responsible for speaking to members of...


  • Derby, United Kingdom Vocal Views Ltd Full time

    This is an exiting new opportunity to join Vocal Views. We are now recruiting trainee call centre advisors to join the team, in our brand-new office in Derby, Pride Park Making calls and recruiting members of the public to participate in Market Research. Applicants must be reliable, hard-working and excellent communicators with a flair for dealing with...


  • Derby, United Kingdom Bionical Solutions LTD Full time

    **Call Centre Team Leader (Senior CCPA)** **1 year FTC** **£29,000 + £1,500 shift allowance (£30,500)** **Mercia Marina, Willington, Derbyshire** Bionical Solutions are a UK and US based pharmaceutical and healthcare business based in Willington, South Derbyshire. At Bionical we pride ourselves on giving the very best care to our patients and clients....

  • Call Handler

    2 weeks ago


    Derby, United Kingdom Fox Morris Group Full time

    Carelink is a 24-hour emergency monitoring and response service. That provides support to people in their own homes through their connection link to the Carelink telecare service 24/7 and 365 days a year. This service supports people who wish to remain living independently for as long as they can. It also brings reassurance to users by ensuring safety...

  • Field Agent

    13 hours ago


    Derby, United Kingdom Resolvecall Full time

    **Job description** **Field Agent / Warrant Officer based in Derby (DE Postcode)** - Do you want the potential to earn £37,640 per year? - Are you interested in a 4-day working week? - Would you love to work outdoors? If the answer is yes then we have an excellent opportunity for you! **______________________________________________** **SALARY**: Basic:...


  • Derby, United Kingdom Harper Recruitment Group Full time

    **Job Role: Customer Service Agent (Ted Baker)** **Location: Derby/ hybrid working** **Pay Rate: £10.63ph** **Hours: 37.5 Monday to Friday** Harper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for customer service champions to join their team of Agents, you will be responsible for providing a...


  • Derby, United Kingdom Harper Recruitment Group Full time

    **Job Role: Customer Service Agent (Ted Baker)** **Location: Derby/ hybrid working** **Pay Rate: £10.63ph** **Hours: 37.5 Monday to Friday** Harper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for customer service champions to join their team of Agents, you will be responsible for providing a...


  • Derby, United Kingdom RWR Recruitment Full time

    **Contact Centre - Team Leader** **Derby, DE24 8HY** **£25,000 per year** **40 Hours per week : Monday-Sunday (Rota between 8am-8pm)** **Are you looking for a new challenge?** **Are you confident to lead a team of agents within a fast-paced environment?** You will have previous experience in leading a team to success and overseeing escalations. For this...

  • Team Leader

    1 week ago


    Derby, United Kingdom JT Recruit Full time

    Have you the experience in Customer Service or Call Centre environment? Are you able to analyse information and implement performance management of operating teams? Then we’d like to hear from you. The team is a 24-hour emergency TSA accredited monitoring and response service ensuring that vulnerable people have access to support at the end of the phone...


  • Derby, United Kingdom Halo Recruit LTD. Full time

    NIGHT WORKING ONLY Our Client is a 24-hour emergency monitoring and response service That provides support to people in their own homes through their connection link to the Clients telecare service 24/7 and 365 days a year. This service supports people who wish to remain living independently for as long as they can. It also brings reassurance to users by...


  • Derby, United Kingdom Express Recruitment Full time

    Express Recruitment are delighted to be working alongside a leading Local Authority who are recruiting for a Call Handler to join their emergency community response team on a temporary basis to support the increase in calls. **Roles & Responsibilities** - Respond to urgent requests for service, support callers during emergency situations - Provide emergency...

  • Field Agent

    14 hours ago


    Derby, United Kingdom Resolvecall Full time

    **Job description** **Field Agent / Warrant Officer based in Derby (DE Postcode)** **The start date for this vacancy is the 8th of January 2024.** - Do you want the potential to earn £37,643 per year? - Are you interested in a 4-day working week? - Would you love to work outdoors? If the answer is yes then we have an excellent opportunity for...

  • Call Centre Advisor

    6 days ago


    Derby, United Kingdom Red Dot Recruitment Full time

    **Role: Call Centre Advisor** **Location: Pride Park Derby** **Basic Salary: 10.14 Per Hour (plus monthly bonus scheme)** **Call Centre Advisor Overview**: - You will be calling existing customers on behalf of an energy provider, upselling their Homeplan and providing boiler and home emergency cover. As a Call Centre Advisor you will be well rewarded...

  • Ramp Agent

    2 weeks ago


    Derby, United Kingdom The Best Connection Employment Group Full time

    **Title: Ramp Agent / Cargo Warehouse Operative** **Saturday and Sunday role! 20 Hours per week** - Pay: £14.46 per hour - Duration: Temporary to Permanent! - Hours: Saturday 1900 till 0530 Sunday 1800 till 0430 - Location: East Midlands Airport, Castle Donington - Accessible via the Skylink Bus Route - Free Parking Provided! - Top Class Subsidised...

  • Dental Receptionist

    2 weeks ago


    Derby, United Kingdom Borrowash Dental Centre Full time

    ** MONDAY 8:45-5PM** **TUESDAY 8:45-5PM** **FRIDAY 12:45-5PM** 20.75 hours a week. Paid Lunchbreak. **About us** Borrowash Dental Centre is situated in the heart of Borrowash. We are a friendly practice offering quality private and NHS treatment to both adults and children in a relaxed environment. We aim to give our patients the best possible care...

  • Call Handler

    4 weeks ago


    Derby, United Kingdom Fox Morris Group Full time

    Are you a **Call Handler (Nights only) **looking for a new opportunity? I am working with **Derby City Council** **Rate - £13.56 per hour** **Essentials** **Shifts** - Work night shifts only - 23:00pm to 07:00am - Hours are 37.5 per week Based at the Gatehouse Kedleston Road Derby (On-site parking available) You will be expected to have excellent...

  • Ramp Agent

    3 weeks ago


    Derby, United Kingdom The Best Connection Employment Group Full time

    **Title: Ramp Agent / Airside Warehouse Operatives** **Exciting Opportunities!!** - ** Pay: £13.46ph with overtime paid at £16.44**: - ** Duration: Temporary to Permanent!**: - ** Hours**: 21:00-05:30 Monday to Friday - ** Location**: East Midlands Airport, Castle Donington - Accessible via the Skylink Bus Route - Free Parking Provided! - Top Class...

  • Ramp Agent

    3 weeks ago


    Derby, United Kingdom The Best Connection Employment Group Full time

    **Title: Ramp Agent / Airside Warehouse Operatives** **Exciting Opportunities!! Start date from September 2023** - ** Pay**:£13.46ph with overtime paid after 40 hours at £16.44 - ** Duration**:Temporary to Permanent! - ** Hours**: 21:00-05:30 Monday to Friday - ** Location**: East Midlands Airport, Castle Donington - Accessible via the Skylink Bus Route -...

  • Ramp Agent

    5 days ago


    Derby, United Kingdom The Best Connection Employment Group Full time

    **Title: Ramp Agent / Airside Warehouse Operatives** **Exciting Opportunities!! Start date from September 2023** - ** Pay**:£13.46ph with overtime paid after 40 hours at £16.44 - ** Duration**:Temporary to Permanent! - ** Hours**: 21:00-05:30 Monday to Friday - ** Location**: East Midlands Airport, Castle Donington - Accessible via the Skylink Bus Route -...

  • Customer Service Agent

    2 months ago


    Derby, United Kingdom Harper Recruitment Group Full time

    **Job Role: Customer Service Agent - Part Time weekends** **Location: Derby** **Pay Rate: £10.63ph** **Hours: Saturday 9am-5:30pm,Sunday 10am-4pm** An exciting opportunity to work for a high-end luxury brand, we are looking to recruit vibrant positive people to join their expert customer service team. **What does the role involve**: - Investigating and...