Customer Service Agent

3 weeks ago


Derby, United Kingdom Harper Recruitment Group Full time

**Job Role: Customer Service Agent (Ted Baker)**
**Location: Derby/ hybrid working**
**Pay Rate: £10.63ph**

**Hours: 37.5 Monday to Friday**

Harper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for customer service champions to join their team of Agents, you will be responsible for providing a first-class support service to the globalcustomer base.

These are initially temporary positions for 12 weeks to support a busy customer service department.

**Perks of the job**:

- Free onsite parking
- Delicious subsidised café
- Free tea & coffee
- Access to the staff discounted store
- Hybrid working

**What does the role involve?**
- Investigating and resolving customer complaints liaising with internal teams /customers/couriers
- Placing customer mail orders - providing a tracking service
- Processing returns, replacements, and refunds
- Maintaining product knowledge and promotions to provide a 1st class customer experience
- Raising customer tickets, handling stock enquiries, and data entry duties
- Demonstrate knowledge of product lines and services

**Who are we looking for?**
- Excellent customer service skills - retail / call centre / hospitality
- Bubbly motivated team player
- Able to work at a fast pace

Want to join this luxury brand start date ASAP - Submit your CV today to apply



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