Business Development Advisor

2 months ago

London, United Kingdom Ark Workplace Risk Full time

Principal Health & Safety Management Consultant
Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations primarily within the Property, Financial Services, Services, Tech, Logistics, Healthcare and Hotel & Leisure markets for over 25 years. QUOODA is our Operational Risk, Compliance and Safety software platform. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Implement client projects and programmes with high-level advocacy whilst delivering the Ark Way.
Design management reports and predictive analytics for clients.
Create, deliver and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
Create customer success by designing a highly configurable digital software enterprise platform.
Assist the Director of Risk & Compliance to implement clients’ safety projects.
Undertake gap analysis of processes for improvement and better management.
Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
Prepare and provide information and Business Review Reports in support of the clients' goals.
Create compelling presentations to communicate ideas, plans, reporting tools and software user journeys.
Work with the software support team to achieve clients operational and strategic goals.
Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
Demonstrate software product or prepare pilots for demonstrating professional services capability.
Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
Provide corporate management advice (Management Systems and Auditing) as required.
Develop, maintain and retain your client accounts.
Work on multiple client accounts, simultaneously in a fast-paced environment.
Competently use software systems, including Word, Excel, PowerPoint, Office365.
Qualifications in H&S and fire safety, including membership of a recognised industry body e.g., A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
~ At least 10 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level.
~We are offering a competitive package subject to qualifications, skills, experience, qualities and location. The role is full-time 8.30 pm Monday to Friday with hybrid working, meaning you will be required to attend our London office from time to time. Send your CV to our specialist Talent Team by completing the form on this page and we will be in touch within seven days.
Ark is a market leader providing an innovative suite of Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver Risk, Compliance and Safety.
We are committed to Equality, Diversity & Inclusion (ED&I) for everyone.

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