Head of UC and CC
3 weeks ago
Head of UC and CC
Your Role
As the Head of UC and CC, you'll:
- Own and manage UC, Contact Centre, and Voice technology services including delivery to customers.
- Be the go-to person for issue escalations, providing leadership to swiftly resolve any disruptions.
- Continuously improve services, leveraging product investments and exploring new technologies.
- Maintain a deep technical knowledge of VoIP, Collaboration, Contact Centre, Call Recording, etc.
- Oversee customer project delivery, ensuring a stellar customer experience.
- Drive technology, platform, and system efficiencies, contributing to modernization plans and cost savings.
- Build trust with stakeholders and senior leaders, both within and outside the product team.
- Lead the team, guiding them through recruitment, onboarding, development, and performance reviews.
- Ensure effective use of team time and manage supplier relationships to meet high standards.
What You Bring
- In-depth knowledge of platforms like UCaaS, Contact Centre, Call Recording.
- Previous experience of delivering a similar role within another IT Service Provider/MSP/VAR.
- Strong technical skills across a broad range of technologies and experience in managing technical infrastructure.
- Ability to integrate various platforms to deliver a quality customer experience.
- Understanding of IT infrastructure components (server, storage, application layers).
- Experience in managing senior stakeholders and adapting communication styles.
- Vendor management skills, preferably in a managed-service arrangement.
- Team management experience, including risk identification and budget forecasting.
- Decision-making skills in time-critical situations.
On offer
- £80-110K base + bonus (DOE)
- Hybrid working is preferred (Central London) but flexible here for the right candidate
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