Mobile Brand Service Expert North UK

2 weeks ago

London, United Kingdom HERMES Full time

Relations/Dimensions/Management:

1: Relations: Internal: HPGB Head Office, National Training Manager and in store teams including Team at Headquarters in France. External: Department Store Managers and Marketing/Events Teams.

2: Dimension: Sales Turnover dimension : Harrods Knightsbridge Flagship Counter. Geographical Area: North UK with potential wider travel Ireland to support the retail teams as required.

3: Management: There are no direct reports, this position oversees the implementation of retail plans via agency staff during KCPs and engagement of retail partners.

Main Responsibilities:

  • Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
  • Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
  • Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
  • Ensure delivery of retail sales targets and KPIs, coaching and ensuring strong sales delivery through the agency team. Providing consistent informal and formal feedback through daily conversations, team briefs, monthly catch ups and within internal HPPGB meetings. Delivering strong productivity by headcount, team job satisfaction and tangible growth.
  • Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
  • Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your stores, ensuring accurate records and management, and review alongside your Manager.
  • Work with your Manager to create a hyper-local activity calendar in line with the company and store guidelines, maximizing sales opportunities and the potential to recruit new customers to the brand.
  • Provide detailed commercial reporting, providing insights to consumer feedback, shopping patterns, trends, an awareness of competitor trading, team successes and KPIs, new launch activations.
Team Development, Management & Training:

  • Ensure store management and store employed Beauty Advisers are fully aware of the Marketing Plan, and are adequately trained on new launches/events as well as the basic assortment offer.
  • Build a network of potential Beauty Advisors whilst out on the field. Recognizing and scouting future talent throughout the region.
  • Coach the partner retail teams to deliver excellent customer service, leading by example as a Hermès Ambassador, across non-consultant doors.
  • Motivate and empower the team to exceed retail whilst monitoring productivity (KPIs).
  • Prepare for and present at regular 121 review meetings with your manager or when hosting Partner Retail Meetings.
  • Ensure all points of sale adhere to the Hermès standards, merchandising and brand image standards.
  • Actively support and participate in the delivery of BA Seminars held bi-annually.
  • Work with the Head of Retail and collaborate with the Head of Education, to define a schedule of educational; support, providing pre-agreed training sessions for retail partners and agency partners.
  • Support Brand Training Seminars with set up/close down, and co-hosting sessions as planned.
Profile:

This is a store based role requiring occasional travel across the region, including regular visits to the London Head Office.

Education and Experience:

  • Degree or industry related qualification advantageous
  • 3-5 years' retail management experience ideally within the luxury space
  • Good understanding of retail principles and practice
  • Genuine affinity with the luxury goods industry
Key Leadership/Management Competencies:

  • Results and KPI driven
  • Effective communication skills across a range of stakeholders
  • Ability to set targets for teams and regularly review performance
  • Proven negotiation and influencing skills to recruit people and secure space in store for activity as required
  • Highly organised with a proactive and flexible approach
Technical Skills:

  • Analytical skills with a keen attention to detail
  • Solid IT skills, including MS Office, particularly Excel and PowerPoint
#J-18808-Ljbffr

  • Brand Expert

    2 weeks ago

    London, United Kingdom L'oreal Usa Full time

    Freedom to go beyond, that’s the beauty of L’Oréal. Immerse your customers in memorable and genuine face to face in store experiences, developing personal connections with your customers to build trust and loyalty. Yves Saint Laurent demonstrates an incredible heritage which is at the heart of everything we do as a Fragrance Expert. You will be part...

  • Senior Product Designer

    6 hours ago

    London, United Kingdom US Mobile Full time

    US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world...

  • Mobile Cleaner

    7 days ago

    London, United Kingdom Service Care Full time

    Service Care Solutions have a vacancy for a local authority based in North London who are recruiting for a Mobile Operative to support the grounds team with ensuring the public areas remain clean. The main duties within this role will include; - The collection of litter and hazardous waste to keep the parks clean, safe and tidy. - Assisting the removal of...

  • Marketing Manager

    3 hours ago

    London, United Kingdom Brand Recruitment Full time

    Our client is a very exciting powerhouse in a niche software sector, providing solutions to the biotechnology, medical and pharmaceutical arenas. They’re seeking 2 experienced marketing managers to join the growing team in these brand-new positions, working alongside a content marketing manager, online marketing specialist, events manager and head of...

  • Mobile Funeral Service Arranger

    6 days ago

    London, United Kingdom Dignity Funerals Full time

    Mobile Funeral Service Arranger Full-time, permanent W English, North East London There's more to funerals than you think... At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most. We exist to serve our clients, families, and communities for all...

  • Brow Beauty Expert

    Found in: Talent UK C2 - 7 days ago

    London, United Kingdom Benefit Cosmetics UK Full time

    Overview Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous! We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976...

  • Designer & Branding Expert

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom L'OREAL GROUP Full time

    L'Oréal Designer Fragrances Fragrance Expert Bentall's Kingston (30 hours per week) As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You'll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance...

  • Mobile Brand Service Expert London

    Found in: Talent UK C2 - 7 days ago

    London, United Kingdom Hermès Full time

    Working in collaboration with the Head of Retail, and collaborating with the Head of Education, they will also assist in the delivery of the Hermès training objectives to the retail team within their region, as well as hosting pre-agreed Digital, and in-person Training session to retail partners and regular brand training to agency partners.  She/He will...

  • Mobile Brand Service Expert London

    2 weeks ago

    London, United Kingdom HERMES Full time

    Working in collaboration with the Head of Retail, and collaborating with the Head of Education, they will also assist in the delivery of the Hermès training objectives to the retail team within their region, as well as hosting pre-agreed Digital, and in-person Training session to retail partners and regular brand training to agency partners. She/He will...

  • Service Expert

    2 weeks ago

    London, United Kingdom L'oreal Usa Full time

    Freedom to go beyond, that’s the beauty of L’Oréal. Our Beauty Advisors are the heart of our business at Lancôme, they spread its vision of French spirit and elegance whilst building genuine connections with customers. With an incredible heritage of 85 years, Lancôme supports tackling building a happier and more sustainable future for all. You...

  • 2023 Global Graduate Trainee

    1 week ago

    London, United Kingdom China Mobile International (UK) Limited Full time

    _**Start Bright Future with China Mobile International (UK) Ltd.**_ The Global Graduate Trainee Program is designed as a 12-month **fast-track** career development for talented university graduates in our regional office. We aim to unleash your potential and lead you a promising career at China Mobile International Limited (CMI) with the following program...

  • Area Field Merchandiser North London

    5 days ago

    London, United Kingdom beeline Group Full time

    beeline is one of the largest international companies trading fashion jewellery - our brands are SIX, I AM, TOSH and others which we trade online and in-store, such as in supermarkets, drugstores and high street fashion. International collaboration and teamwork imposes no boundaries for us. We work digitally and flexibly, remotely or on site - and we are...

  • Senior Field Intelligence Officer

    Found in: Talent UK 2 C2 - 20 hours ago

    London, United Kingdom UK Civil Service Full time

    Job summaryAt the Gangmasters and Labour Abuse Authority (GLAA) we are an inclusive team who are passionate about protecting vulnerable and exploited workers. We are keen to effectively represent the communities that we serve and as such are looking to encourage applications from a diverse range of backgrounds. Equality, diversity and inclusion is at the...

  • Senior Field Intelligence Officer

    Found in: Talent UK 2 C2 - 5 days ago

    London, United Kingdom UK Civil Service Full time

    Job summaryAt the Gangmasters and Labour Abuse Authority (GLAA) we are an inclusive team who are passionate about protecting vulnerable and exploited workers. We are keen to effectively represent the communities that we serve and as such are looking to encourage applications from a diverse range of backgrounds. Equality, diversity and inclusion is at the...

  • Travel Expert

    2 weeks ago

    London, United Kingdom HERMES Full time

    Working in collaboration with the Head of Retail, and collaborating with the Head of Education, they will also assist in the delivery of the Hermès training objectives to the retail team within their region, as well as hosting pre-agreed Digital, and in-person Training session to retail partners and regular brand training to agency partners. She/He will...

  • Mobile Estates Operative

    6 days ago

    Haringey, Greater London, United Kingdom Daniel Owen Ltd Full time

    Mobile Estates Operative - North London Council Property Services - Social Housing £12.96 an hour + Van and fuel card This role is for a local council within the North London area. Duties of the Mobile Estates operative: General maintenance and cleansing Deep cleaning Experience of the Multi Trader: Must have a full UK driving license Must have...

  • Mobile Performance Engineer

    5 days ago

    London, United Kingdom Expedia, Inc. Full time

    Mobile Engineer II (Android) page is loaded Mobile Engineer II (Android) Apply locations UK - London time type Full time posted on Posted 6 Days Ago job requisition id R-87782 If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form...

  • Customer Sales and Service Representative

    1 week ago

    London, United Kingdom Creative Mobile Technologies (UK) Ltd Full time

    Creative Mobile Technologies (UK) Ltd operate in the London Taxi industry. We supply card payment systems and processing services to over 50% of the market and are the leaders in our field. Applicants must have a fair track record and experience with both elements. The position will be split office and home working. Broad list of responsibilites: -...

  • Foot Mobile Building Services Engineer

    5 days ago

    London, United Kingdom Apleona UK Full time

    The details for the selected vacancy are shown below. Advert Title Foot Mobile Building Services Engineer Advert Text Foot Mobile Building Services Engineer Location – EC3M 3BD, Foot Mobile in the City of London Hours – Monday – Friday, 08:00 to 17:00 Benefits include: 22 days plus BH Life assurance Employee discounts via Perkbox Cycle to...

  • Star Expert

    3 days ago

    London, United Kingdom Sytner Group Full time

    **About the role** A fantastic opportunity is available for a Star Expert to join our team at Mercedes - Benz of West London. As a Sytner Star Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of Mercedes -...