Travel Expert

2 weeks ago

London, United Kingdom HERMES Full time

Working in collaboration with the Head of Retail, and collaborating with the Head of Education, they will also assist in the delivery of the Hermès training objectives to the retail team within their region, as well as hosting pre-agreed Digital, and in-person Training session to retail partners and regular brand training to agency partners.
She/He will act as Brand Ambassador for Hermès Parfums and Beauty through frequent store visits, and will demonstrate a natural ability to inspire and engage our teams and retailers alike, and ensure consistent and effective communication of brand values both internally and externally.
Upholding brand standards, they are a standard bearer for HPGB Service, Operational Excellence and Retail Excellence.
1: Relations: Internal: HPGB Head Office, National Training Manager and in store teams including Team at Headquarters in France. Geographical Area: London & South UK with potential wider travel within Midlands, North of UK & Ireland to support the retail teams as required.
3: Management: There are no direct reports, this position oversees the implementation of retail plans via agency staff during KCPs and engagement of retail partners.
Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your stores, ensuring accurate records and management, and review alongside your Manager.
Work with your Manager to create a hyper-local activity calendar in line with the company and store guidelines, maximizing sales opportunities and the potential to recruit new customers to the brand.
Provide detailed commercial reporting, providing insights to consumer feedback, shopping patterns, trends, an awareness of competitor trading, team successes and KPIs, new launch activations.
Team Development, Management & Training:
Build a network of potential Beauty Advisors whilst out on the field. Coach the partner retail teams to deliver excellent customer service, leading by example as a Hermès Ambassador, across non-consultant doors.
Motivate and empower the team to exceed retail whilst monitoring productivity (KPIs).
Ensure all points of sale adhere to the Hermès standards, merchandising and brand image standards.
Actively support and participate in the delivery of BA Seminars held bi-annually.
support, providing pre-agreed training sessions for retail partners and agency partners.
Support Brand Training Seminars with set up/close down, and co-hosting sessions as planned.
This is a store based role requiring occasional travel across the region, including regular visits to the London Head Office.
Ability to set targets for teams and regularly review performance
Highly organised with a proactive and flexible approach
Solid IT skills, including MS Office, particularly Excel and PowerPoint
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