Information Technology Technician

4 weeks ago

Yeovil Somerset, United Kingdom J. & J. Denholm Limited (The Denholm Group) Full time

Founded in 1866, The Denholm Group is a fifth-generation family business. To ensure the continued strength of the Group, each generation has carefully considered the longer-term view of the future. That is why today, The Denholm Group has purposefully evolved into four divisions: Shipping, Logistics, Seafoods and Industrial Services. Through this structure, The Denholm Group is able to manage its risk by having a number of different businesses influenced by various differing factors. Each division originates from shipping or maritime-related services and has developed and expanded its products and services to meet the ever-evolving market influences and customer requirements. This approach benefits all stakeholders, including shareholders, employees, customers, partners, suppliers, and the local communities in which we work.

As the business has evolved and grown over the generations, there has been no compromise on a culture of integrity, professionalism, and ambition. With a turnover of c.£400 million and c.1700 employees and diverse divisions, this is a fantastic opportunity for a Site Services Technician to provide support and maintenance for IT infrastructure, troubleshooting hardware and software issues to ensure minimal downtime and optimal performance to support this diverse business.

The IT department supports the entire group and is a pivotal part of the Denholm business. With our IT strategy guiding the transformation of the organisation, we are looking to strengthen the team and move from a break-fix function, into a strategic partner adding significant value and supporting service delivery.

As Site Services Technician, you will be responsible for:

  • Providing hands-on technical support and maintenance for the IT infrastructure
  • Troubleshooting and resolving hardware and software issues directly at user locations, ensuring minimal downtime and optimal performance
  • Providing on-site technical assistance for hardware, software, and network issues
  • Installing, configuring, and maintaining computer systems, peripherals, and network devices
  • Troubleshooting, diagnosing and resolving technical problems promptly and efficiently
  • Performing regular maintenance and updates on IT equipment and systems
  • Educating users on best practices and providing guidance on IT-related queries
  • Maintaining accurate records of issues, resolutions, and service activities
  • Other duties as may be reasonably required of you by the Management or Senior Management of the Company. You should be aware that you may be called upon, from time to time, to act in a capacity outside your normal duties, e.g. in cases of absence, sickness or holidays of other members of staff, or areas where your specialist expertise would benefit the business

To be successful as Denholm’s Site Services Technician, you will require:

  • Experience in IT support or a similar role
  • Proficiency in operating systems, networking fundamentals, video conferencing, troubleshooting and common IT support tools
  • Bachelor’s degree in information technology, Computer Science, or a related field
  • Relevant certifications in this field is preferred

In addition to a strong technical skillset, you will require:

  • Excellent verbal and written communication skills
  • Strong analytical and troubleshooting abilities
  • High level of customer service orientation
  • Ability to work effectively in a team environment
  • Flexibility to adapt to changing technology and business needs

If this is a position that suits your skillset and career ambitions, please apply at your earliest convenience.

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