Senior Client Servicing Administrator

3 weeks ago


Basingstoke Hampshire, United Kingdom Hays Business Support Full time

Your new roleYou will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. managing inbound customer communications via phone, email and live chat. Process customer orders via an internal CM system, ensuring accurate collection of data. Support with product order queries and pricing information. The successful candidate will work in close partnership with multi-level internal stakeholders to ensure customers are receiving a first-class customer service journey.What you'll need to succeedAn organised approach with excellent time management skills, to have worked in a similar customer service role previously, preferably for a manufacturing / engineering organisation, a high level of experience using CRM system and being able to learn new systems efficiently. Excellent communication skills, with the ability to use own initiative, but also know when to escalate issues with the senior management team. A very good level of English spelling and grammar. Worked towards tight deadlines, accuracy and attention to detailWhat you'll get in returnCustomer Service Administrator, Permanent, Full time, Mon to Fri, Hybrid, £26K Plus excellent benefits.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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