Retail Planning Consultant

4 weeks ago

Oxford Oxfordshire, United Kingdom Nielseniq Full time

Customer Success Team - Oxford - part time (4days per week)
The Customer Success Consulting Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.
You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.
Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need
Extensive experience of analysing data in an FMCG environment
Strong planning and servicing skills
Ability to build strong networks and relationships, internally and with client
#NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  • Assistant Retail Assistant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Office Angels Full time

    Sales Assistant Contract Type: Temporary Hourly Rate: £11.Are you an enthusiastic and organised individual with a passion for events management? Our client, a leading events management company based in Littlemore, Oxford, is seeking a motivated Events Assistant to join their team on a temporary basis. As an Events Assistant, you will play a vital role...

  • New Bmw Sales Consultant

    1 month ago

    Oxford, United Kingdom BMW Group Retail Full time

    North Oxford Garage is looking for a BMW New Car Sales Consultant. **Your role** You’ll make sure that every customer feels unique by understanding exactly where and how a BMW fits into their life. It’s all about matching the person to the right car and ensuring they have the features and add-ons to suit. From financing to contracts, you’ll aim for...

  • Sales Director, Retail Planning

    2 days ago

    Oxfordshire, United Kingdom Jamieson Clark Recruitment Full time

    Specification Sales Manager - HVAC, Chillers & Commercial Heat Pumps Company - Long established, multimillion turnover, brand / market leader, invests in workforce, long term serving team. Industry - HVAC, Water Cooled Chillers, Water cooling, Chillers, Heat Pumps, Central Plant, Heat Recovery, MVHR, HIU, HVACR, Hydronics, Renewables, Benefits -...

  • Graduate Planning Consultant

    1 month ago

    Oxford, United Kingdom Berrys Full time

    Berrys is seeking a proactive recent graduate to become a Graduate Planning Consultant in part of their busy and expanding town planning and surveying practice at the Oxford office. 37.5 hours per week, to be worked flexibly Monday-Friday, in line with our Agile Working Policy. **Graduate Planning Consultant Role**: The successful applicant would be...

  • Graduate Planning Consultant

    1 month ago

    Oxford, United Kingdom Berrys Full time

    Berrys is seeking a proactive recent graduate to become part of their busy and expanding town planning and surveying practice at the Oxford office. **Hours**: 37.5 hours per week, to be worked flexibly Monday-Friday, in line with our Agile Working Policy. **Graduate Planning Consultant Role**: The successful applicant would be involved in a wider range of...

  • Sales Consultant

    2 days ago

    Oxford, Oxfordshire, United Kingdom Castle Fine Art Full time

    40,000 OTE (On Target Earnings) Oxford, Oxfordshire OX1 1TR Sales Consultant Introduction If you are a sales focused individual who is passionate about delivering great customer service, this is a unique opportunity to join the Castle Fine Art team. We are now recruiting a Sales Consultant at our Oxford Gallery to work with our loyal client base, nurture...

  • Consultant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom NielsenIQ Full time

    Job Description CONSULTANT LEAD - Maternity Cover Customer Success Team - Oxford About This Job The Customer Success Consulting Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to...

  • Consultant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom NielsenIQ Connect Partner Network Full time

    The Customer Success Consulting Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...

  • Sales Consultant

    1 day ago

    Oxford, Oxfordshire, United Kingdom Castle Fine Art Full time

    40,000 OTE (On Target Earnings) Oxford, Oxfordshire OX1 1TR Sales Consultant Introduction If you are a sales focused individual who is passionate about delivering great customer service, this is a unique opportunity to join the Castle Fine Art team. We are now recruiting a Sales Consultant at our Oxford Gallery to work with our loyal client base, nurture...

  • Sales Consultant

    1 day ago

    Oxford, Oxfordshire, United Kingdom Castle Fine Art Full time

    Sales Consultant – Introduction If you are a sales focused individual who is passionate about delivering great customer service, this is a unique opportunity to join the Castle Fine Art team. We are now recruiting a Sales Consultant at our OxfordGallery to work with our loyal client base, nurture new customer relationships and sell our exceptional art,...

  • Sales Director, Retail Planning

    1 week ago

    Oxford, Oxfordshire, United Kingdom Rayner Personnel Full time

    My client, a leading estate agent based in Oxford requires a Sales Manager to help drive market share, maximise revenue and grow the property register whilst leading your own team to attain and surpass their targets. Responsibilities for this Sales Manager role will include: Maximise branch profit and achieve all financial targets Manage...

  • Sales and Retail Training Executive

    1 day ago

    Oxfordshire, United Kingdom PS Recruits LTD Full time

    Amazing opportunity in sales - a Luxury Retail Sales Manager / Art Gallery Manager is required for this stunning contemporary Art Gallery. You do not necessarily need an Art background but a desire to sell a prestigious luxury retail product is essential (product training will be provided). A strong appreciation of art is obviously preferred. As the...

  • Temporaries Consultant

    1 month ago

    Oxford, Oxfordshire, United Kingdom Cityscape Recruitment Full time

    CDM Construction Consultancy A dedicated CDM consultancy are seeking a CDM Consultant to join their team due to expansion within the business. With many years of experience in the industry this company work on a wide range of projects including schools, hospitals, and new builds. Providing expert advice on all health and safety matters during design and...

  • Team Leader

    2 days ago

    Oxford, Oxfordshire, United Kingdom Michael Page (UK) Full time

    Our client is a well-established organisation in the retail distribution industry, employing over 1,000 people across the UK. They are known for their high-quality products and dedication to customer satisfaction. This Operations Team Leader - Nights position requires an individual with a strong focus on logistics to ensure effective and efficient...

  • Consultant

    4 weeks ago

    Oxford, United Kingdom NielsenIQ Full time

    Job Description CONSULTANT LEAD - Maternity Cover Customer Success Team - Oxford ABOUT THIS JOB The Customer Success Consulting Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you...

  • Team Leader

    2 days ago

    Oxford, Oxfordshire, United Kingdom Michael Page Full time

    Operations Team Leader - 7 months FTC- busy and stable distribution business - training and development opportunities Our client is a well-established organisation in the retail distribution industry, employing over 1,000 people across the UK. They are known for their high-quality products and dedication to customer satisfaction. This Operations Team...

  • Retail Manager, STORE STORE

    2 days ago

    Alvescot, Oxfordshire, United Kingdom PS Recruits LTD Full time

    Amazing opportunity in sales - a Luxury Retail Sales Manager / Art Gallery Manager is required for this stunning contemporary Art Gallery. You do not necessarily need an Art background but a desire to sell a prestigious luxury retail product is essential (product training will be provided). A strong appreciation of art is obviously preferred. Working with...

  • Sales Consultant

    1 day ago

    Oxford, United Kingdom Castle Fine Art Full time

    Sales Consultant * 40,000 OTE (On Target Earnings) * Oxford, Oxfordshire OX1 1TRSales Consultant – IntroductionIf you are a sales focused individual who is passionate about delivering great customer service, this is a unique opportunity to join the Castle Fine Art team. We are now recruiting a Sales Consultant at our Oxford Gallery to work with our loyal...

  • Energy Consultant

    1 week ago

    Oxford, Oxfordshire, United Kingdom Penguin Recruitment Full time

    Senior Sustainability Consultant - Oxford Permanent £This is an opportunity for a Senior Sustainability Consultant to become part of a specialist sustainability, energy, and net zero design consultancy offering strategic and technical advice within the built environment and to businesses wishing to optimise their sustainability performance. from...

  • Technical Consultant

    1 week ago

    Oxford, Oxfordshire, United Kingdom b3 recruitment ltd Full time

    Interim Technical and Quality Consultant – 6 month FTC This role is working for a fast-growing and highly respected ambient food manufacturer, a world-class leader within their market sector. Through constant creativity, they provide top-quality, innovative products that deliver a high degree of customer satisfaction. The company are ambitious and driven...