Head of Service Management

5 days ago

Slough Berkshire, United Kingdom Schroders Full time

The Derivative Services & Oversight Team is responsible for ensuring the effective management, monitoring, and control of derivative operations within the firm. This includes working with our resource partners, ensuring compliance with internal policies, industry standards, and regulatory requirements, and supporting the smooth execution of derivative transactions across all asset classes. The team acts as the first line of defence for operational risk management in derivatives, providing assurance to senior management and investment teams that processes are efficient, accurate, and well-controlled.
All team members will be expected to be multi-skilled and be able to cover across the responsibilities to provide operational resiliency and coverage.
Leadership of the Derivative Services & Oversight team with accountability for operational performance and delivery of the team and resource partners.
Responsible for overall management and development of staff within the team.
Managing team members performance; conducting 1:1s, appraisals and enforcing group policies.
Oversee daily operational activities performed by resource partners, including trade capture, confirmation, settlement, and collateral management.
Agreeing new confirmation templates with Investment and Legal.
Validate valuation, margin, and collateral processes, ensuring consistency with internal and regulatory requirements.
Ensure robust operational controls exist to mitigate risks associated with derivative trading.
Perform periodic control testing and risk assessments across derivative operations.
Monitor KPIs and service-level agreements (SLAs) with outsourced providers.
Participate in incident management, root-cause analysis, and remediation tracking.
Oversee OTC reconciliations to ensure completeness, accuracy and compliance with regulatory requirements.
Familiarity with collateral management, margining, and valuation methodologies.
Risk-aware mindset with experience in control frameworks and operational risk management.
Ability to interpret data, reconcile discrepancies, and identify process gaps.
Strong interpersonal and stakeholder management skills, with ability to influence service providers and internal teams.
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.
We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

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