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General Manager
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General Manager
We are looking for an experienced General Manager from the Hospitality/ Hotel, Leisure or Visitor Attraction sectors (NOT Food & Beverage) to join this established immersive family attraction business and deliver a seamless guest experience, managing a team, health and safety, budgets and stakeholders in order to maximise profits and enhance engagement.
General Manager Responsibilities
The General Manager will report to the Operations Director and take responsibility for the day-to-day management of the site and team, ensuring staff are trained and providing a first-class service to guests and continually developing the brand and customer offering. You will set the strategic business plans and work with the Directors to define performance measures and guest enhancement and contribute to the commercial development of the brand.
General Manager Rewards
In addition to a competitive salary the General Manager will receive excellent benefits including a performance related bonus, generous annual leave allowance, and a paid day off on your birthday as well as group income protection, death in service, medical cash plan, EAP, pension, cycle to work scheme and Specsavers discount.
The Company
Our client is a multi-million-pound company with Visitor Attractions across the country, providing an exceptional customer experience and bringing stories to life. This position is for their central Oxford site Visitor Attraction.
General Manager Experience
To be successful in this role you will have previous General Manager experience, within a customer-facing sector such as hospitality, leisure or a similar attraction organisation, where you will have managed and ensured high levels of guest experience. (As there is no Food & Beverage management at this site, they are not looking for anyone with a pub or restaurant background).
You will be a good team leader with experience of managing a team of a similar size (up to 40 in the wider team plus 2 Duty Managers and an Operations Manager) and have coaching and mentoring expertise to maximise the team's capabilities. You will need to be commercially minded and able to identify new opportunities to meet business targets and have experience of setting strategic business plans and be confident presenting these to the Directors and the Board. You will be logical, capable and have good business planning and budgeting expertise. The team is engaged (achieving 80% on a recent employee survey), and so you will need to be hands-on, compassionate, respectful of the team and people focused (inclusion, wellbeing). Due to the nature of this role and its historic site, a passion for history is desirable. You will be happy in a busy, shared office environment.
Location
This role is fully site-based in central Oxford. There is no on-site parking, however it is close to public transport links. You will be required to go to the other sites within the group, within the UK, for quarterly General Manager meetings and so you need to be able to drive.
This role is full-time, permanent. 40 hours per week.
How to Apply for this General Manager role
Please apply online with an up-to-date CV and cover letter
Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
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