Service Manager

3 weeks ago

Birmingham, United Kingdom West Midlands Police Full time

To deliver an efficient, effective and quality driven internal and external governance framework ensuring provision of appropriate logistical arrangements, papers, minutes, action tracking and communication to law enforcement stakeholders, partners and NABIS staff.


Responsible for all relevant logistical arrangement to ensure the governance framework runs smoothly, to include setting meeting dates, ensuring appropriate attendance, booking rooms, ensuring relevant IT requirements, refreshments and circulation of papers.
To provide the occasional secretarial support for International meetings.
To disseminate service-based requests to the NABIS teams where appropriate.
To effectively manage the NABIS Risk Register, ensuring that risks are recorded and reviewed on a regular basis in line with governance
To effectively deal with any NABIS requests for information (Support, Direction and Service).
Provide administrative support and reset functions for relevant NABIS IT.
To be able to use IT and software packages, including Word and Excel.
To hold a valid UK passport as on the rare occasion may be required to travel overseas.
To have knowledge of the following policies:
General Data Protection Regulations (GDPR).
Valid driving licence.

Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.


West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.


It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
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