Telefriending Coordinator

We are seeking to recruit a motivated, skilled and highly organised Telefriending Coordinator to lead our Telefriending Service , and to and contribute to the support that LGBT Health offers to LGBT+ older people (50 years+) throughout Scotland.

Established in 2003, LGBT Health and Wellbeing is Scotland’s health and wellbeing charity for LGBTQ+ people (16+). We work to improve the physical, social, and mental health and wellbeing of LGBTQ+ people by providing responsive support services and social opportunities for our community to connect, and by supporting mainstream services to become more inclusive.

Telefriending is a phone-based service delivered by a friendly and experienced team of volunteers. It offers regular phone calls to older LGBT+ people (50+) who might be isolated, to give you the space to be yourself and talk about things you may not have anyone else to talk to about.

• Part-time: 16 hours per week (part-time)
• Salary: £30,153 pro rata (based on 36h)
• Contract: fixed term until 31st March 2025
• Location: Edinburgh or Glasgow

The main purpose of the role is to lead on the delivery of the Telefriending Service which offers regular phone-based support to LGBT elders throughout Scotland. The Coordinator is responsible for:

• carrying out initial assessment with new referrals and matching referrals
• recruit, train and supervise volunteers and sessional staff
• coordinate weekly staff and volunteer rotas
• lead a team of sessional staff and volunteers
• promote the service
• collect and collate reporting data
• ensure that the Telefriending project is delivered to a high standard

We are looking for somebody who:

• Has excellent knowledge of issues facing LGBTQ+ communities, including older people and those who may be particularly marginalised and vulnerable
• Is compassionate, understanding and non-judgemental
• Understands the importance of confidentiality

We particularly welcome applications from LGBTQ+ people, and from all sections of the LGBTQIA+ community.

We would also appreciate if you could fill in a Diversity Monitoring Form (optional). These forms are anonymous and kept separate from your application. We use them to collect the characteristics of people applying for our jobs so we can work to reach under-represented groups on our staff team.