Tui Retail Travel Advisor

3 weeks ago

Norwich Norfolk, United Kingdom TUI Cruises GmbH Full time

Joining TUI Retail as an Apprentice Travel Advisor at our Norwich shop will provide you valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification. 20 percent of your working week will be set aside for you to work through the Standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
An understanding of what ‘excellent customer service’ looks like and confident to deliver
Passion to work within tourism and actively grow and develop
Determine and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
Grades 9 – 4 GCSE English and Math or equivalent are preferred
Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Competitive salary with a commission scheme that rewards you for exceeding targets
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Disability Confident Committed Company
Investment in your development, starting with an interactive web based workbook alongsideyour store induction
Pension scheme andlife assurance.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you require any further information regarding this opportunity, please email recruitment@tui.co.uk
Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.
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