Experience Designer- Researcher

4 days ago

England, United Kingdom DiverseJobsMatter Full time

Senior User Researcher Overview
Our client is seeking Senior User Researchers to join their growing digital consultancy practice. This role is suited to experienced research professionals who can design, plan and lead user research activity, and who can champion user-centred design across complex digital programmes.
Working within multidisciplinary Agile teams, you will help shape services that truly meet user needs by conducting robust research, synthesising insights and using evidence to influence design decisions. This role offers significant opportunities for career progression within a supportive consultancy environment that values expertise, collaboration and continuous improvement.
Advise clients on user needs and how to apply human-centred design and Agile methodologies to solve complex challenges.
• Lead multidisciplinary Agile teams in designing services shaped by research insights.
• Advocate inclusive research approaches, ensuring accessibility needs and assisted-digital considerations are fully understood.
• Line-manage user researchers and mentor colleagues on how to maximise the value of research.
• Promote user-centred design principles internally and externally.
Strong experience applying a range of user research methodologies in different contexts.
• Experience working in Agile, multidisciplinary teams to deliver user-centred services.
• Good understanding of accessibility requirements and inclusive research methods.
• Proven ability to champion user-centred design and service design approaches.
• Experience mentoring, training or line-managing other user researchers.
• Understanding of wider Agile roles across design, product and engineering.
• Strong consultancy skills, with confidence exploring problem spaces and advising clients on appropriate research approaches.
Contributory pension scheme.
• 25 days’ annual leave plus public holidays.
• Access to wellbeing and lifestyle benefits, including discount platforms.
• Life assurance, critical illness cover and death-in-service benefits.
• Cycle-to-work scheme and electric vehicle salary-sacrifice options.
• Season-ticket loans.
• Financial wellbeing sessions.
• Flexible benefits including:
– private health cover
– private dental cover
– extra pension contributions
– additional holiday allowance
– Relocation support available for candidates moving within commuting distance of a regional hub (subject to criteria).
The organisation is continuing to grow nationally, with opportunities to work on-site with clients or from regional hubs depending on project needs. Flexibility to travel is required.

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