User Researcher Designer

4 days ago

England, United Kingdom Methods Full time

Methods are looking for 3 x UX Designers on a contract basis.
Client: Central government department
Day Rate is £480pd inside IR35
2 days per week at either Manchester, Leeds or Sheffield DWP Hub
Initially until 31st March, scope for extension

Ideal candidate needs to be eligible to go through security clearance and have experience working on government projects.

More details available after application

Outcomes & Deliverables
Outcome 1: Improved FRC/FRF experience

A redesigned, simplified user journey based on GOV.UK standards
Prototypes tested with users and iterated based on feedback
Design specifications ready for development

Outcome 2: Fraud Investigations Case Management design

Clear case management workflows
Prototypes tested with users and iterated based on feedback
Design specifications ready for development

Outcome 3: Steady flow of backlog-ready design work

Prototypes tested with users and iterated based on feedback
Design specifications ready for development
Regular design input into sprint planning and refinement

Outcome 4: Improved Operational access to cases

Designs for searching, filtering, and prioritising cases
Prototypes tested with users and iterated based on feedback
Design specifications ready for development

Ways of Working:
Collaboration within multidisciplinary teams (Product, Dev, UR, Ops)
Designs aligned to GOV.UK Design System and accessibility requirements
Regular feedback loops, design reviews, and handovers
Understand user needs and designs services, products and tools to meet them.
Create and iterate prototypes to test and communicate ideas and help the wider team learn about user needs.
Understand as-is interaction design and identify improvement opportunities.
Ensure that the design of services is consistent, both internally and with the rest of GOV.UK .
Contribute to building an open and collaborative culture within the team and the department’s design community.

Key responsibilities:
Technical Skills/experience:
Using data from research and analytics to understand user’s needs and test designs to meet them.
Designing collaboratively and in the open, engaging the team in the design process.
Creating prototypes to test ideas and learn from.
Designing with consideration for accessibility and inclusion.

Experience of working in government/DWP. Sharing knowledge across teams, making sure that your designs are reusable and consistent with the GOV.UK Design System.

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