IT Helpdesk Analyst

IT Helpdesk Analyst - Gateshead
We Put People First so you can Deliver Outstanding Service
This is great opportunity for an IT Helpdesk Analyst to join our IT team in the Gateshead office. As an IT Helpdesk Analyst, you will be a ssisting and supporting the IT Manager across a diverse portfolio of work. This role covers full administrative duties within the department.
Do you have what it takes to join our team? Are you personable and confident speaking to a range of stakeholders at different levels? Do youunderstand IT systems and office applications?
As IT HelpdeskAnalyst you will:

First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with Laptops, Desktops and mobile devices
Supporting remote offices with network and IT equipment on site
Maintaining, updating and creating administration documentation
Using a helpdesk software to log calls with descriptions of issues, progress and solutions.
Management of incoming emails and calls to the IT team.
Administration and support with IT assets and equipment including iPads and mobile phones.
Support on IT projects when required
As IT Helpdesk Analyst - Gateshead you'll have:

Strong customer service focus and able to perform general IT administrative activities
Ability to effectively use Microsoft Office package and databases.
Effective communicator with first class telephone and communication skills
Strong team player with a high level of attention to detail
A problem solver with a logical and structured approach to work
IT qualifications - desirable
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
The good stuff

We are employee-owned, making you a beneficiary of our future success
Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
More than 250 perks and hundreds of exclusive deals and discounts
Lots of training, development & apprenticeship opportunities to grow and progress your career
Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
All year-round recognition and annual awards programme to thank our shining stars
Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help..

Qualifications:

Key Qualifications
~ IT Support


Keywords:
IT Helpdesk, Analyst, IT First Line Helpdesk, Gateshead, Team Valley #J-18808-Ljbffr