Support Consultant
3 weeks ago
Reporting to: Team Lead
Shifts: Rotational Shifts India, UK, US, and AU Shift.
Experience: 1.5 yrs. in Customer Service Tech / Freshers.
Education & Profile:
Minimum Graduation BCA/MCA/BE/BSC or any equivalent qualification.
Good communication skills (written & verbal) and ability to interact with overseas clients.
Good to have (added advantage):
• Knowledge of Database, XML, IIS, etc. fundamentals.
• Basic understanding of SQL Query.
• Basic knowledge of how-to RDP or remotely connect to client servers.
• Troubleshooting and problem-solving skills are an added advantage.
• Knowledge of OS and software installations and configurations.
• Knowledge of the ticketing system and SLA metrics.
Job description:
• Provide On-Call, Email, Chat based support to ODL clients.
• Troubleshoot Application issues reported by customers.
• Ensure required action is taken for tickets based on appropriate SLA’s.
• Self-supervised learning with research to solve various typical user queries.
• Log and test all reported bugs, change requests and questions.
• Communicate with the client any findings relating to the above.
• Prioritize any bugs and questions in line with ODL support priorities.
• Ensure the new issues in the Support Log are cleared daily.
• Ensure the TL/Manager is informed of all details for any priority 1 issues.
Please send your CV or any further questions relating to this role to careers@opendestinations.com
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