Training Engineer
3 weeks ago
North England (Field based)
Competitive Salary: £30,000 per annum + car allowance and overtime
Fantastic Hours: Monday to Friday 8:30 to 17:30
The UC Engineer is responsible for installing and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot be resolved remotely. The UC Engineer completes installation and upgrade projects throughout the UK.
You have the ability to achieve and maintain UC Engineering Accreditation at Professional level in the following technology areas:
You can work on multiple projects at the same time
- You have working knowledge of networking technologies
Installation of UC systems and associated applications
Undertake site surveys, audits and system backups
- Provide telephone support and remote diagnostics to customers
- Maintain and update all relevant installation and maintenance documentation and service support tickets
- Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through to prompt resolution
- Participate in a 24 hour call out rota
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You'll receive a bonus for each successful friend or family member you refer
Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Limitless professional development with access to our in-house training academy
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. Responses are anonymous and the data gathered will be used to inform our future initiatives.
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