Service Coordinator Part-time Permanent

4 weeks ago


United Kingdom Rapiscan Systems GmbH Full time

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. You will be located at Redhill office in Surrey and will report to the Service Coordination Team Lead.
Maintain all EMEA Service inventory postings on a daily basis in our ERP to ensure 100% stock accuracy and postings are done within the month they are used, including reconciliation
Manage all warranty service item records within the ERP, alongside the service team.

Track all service orders that include spare parts on a daily basis for EMEA, ensuring they have the correct information: items, location codes and serial numbers (where relevant) on the order
Ensure all inventory transactions are added to their respective SVO by the field service team, chase down any discrepancies to a close
Work with Service Supply Chain (EMEA) for consumption data and open backlog
Generate reports for transactional data (consumptions on daily/weekly basis) & what is to be posted (Backlog) for inventory cost forecasting
Manage all transactions through the system to correctly capture all inventory for all EMEA Service locations
Support the service supply chain team with inventory transactions in the ERP
Ensure all EMEA locations that require a physical stock count are completed and posted in the system correctly
Planning annual stock counts with Service Coordination team to meet OSI Audit requirements
Work with Global service supply chain team as regional lead for stock count compliance and accuracy
Maintain an accurate record of service items in the ERP that are subject to active warranty and update information accordingly in the database
Manage all supporting documentation in the system (and maintain confidentiality) .

Excel, Word, data entry
a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
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