Service Coordinator Part-time Permanent

2 weeks ago


United Kingdom Mattair Maintenance Ltd. Full time

Mattair is a well-established and successful air conditioning and refrigeration company based in Dronfield, Derbyshire. We offer design, installation, maintenance & repair services to businesses throughout the UK on a range of equipment from single units to more complex systems including VRF, Chillers & Ventilation.
Due to recent expansion, we now have a great opportunity for a Service Coordinator to join our growing team. We are looking for an individual with a background in scheduling that not only has the necessary skills required but is also conscientious and has the motivation to help us to develop the business further.
The successful applicant will liaise between our customers, suppliers and sub-contractors to schedule and oversee all reactive and maintenance visits.
Maintain and develop relationships with customers, suppliers and sub-contractors via telephone, email and in person.
Respond to incoming email and telephone enquiries.
Update the computer system with accurate and clear information.
Prepare quotes for both remedial and service work.
As a Service Coordinator with Mattair, you will require, as a minimum, the following qualifications and practical experience:
At least 2 years experience in a scheduling/planning role, ideally within a fast paced environment.
Five GCSE’s including English and Maths at grade 5 and above.
A professional telephone manner with the ability to communicate effectively with people at all levels, both verbally and in writing.
A strong working knowledge of Excel and Word as well as experience in CRM systems.
Excellent time management and organisational skills with the ability to manage several jobs simultaneously.
A flexible and adaptable approach to working in order to meet the demands of a growing business.



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