Datacentre Shift Operations

1 month ago

London, United Kingdom Telegraph Full time

Working in build and run structure we manage the full product lifecycle of the services, providing subject matter expertise, engineering resource for on-going project work, as well as BAU and 2nd/3rd line support of a user base approaching 1700 with both office and remote working.
Our ideal candidate will be well versed in transforming Microsoft users into Google lovers You'll also need an analytical approach, with strong attention to detail and be able to provide analysis and troubleshooting on complete solutions.
We operate with hybrid working, so the team are in the office 3 days a week.
Provide 2nd/3rd line support and perform BAU tasks on supported applications/services.
Configuration, maintenance of supported applications/services.
Monitoring systems/daily checks to identify potential issues early and prevent incidents from happening.
Analysing trends in monitoring / incidents to provide ongoing improvement.
Cross training/knowledge transfer to other team members.
Representing the department during incident review meetings, escalations from business units and if required during meetings with 3rd party suppliers and service providers.
Working on projects introducing new technologies and workflows into business as usual (BAU) operations.
Building and maintaining positive working relationships with Technology staff, 3rd parties and business units.
Site based cover during core hours (currently 08:00-18:00hrs) on a 8hr shift basis - weekdays.
Out of hours and weekend cover where required by the business.
Provide 24/7 on call support on a rotating shift basis across the team.
Operational knowledge of working in an ITIL based technology environment
Operational knowledge of the agile delivery methodology
Knowledge/experience of service desk tools to ensure tickets are accurately tracked, updated and closed in a time effective manner
Ability to evaluate risk and take appropriate actions
ITIL certification
Agile certification
Windows/Windows Server administration 
From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
Training and development
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Our commitment to inclusion
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Disability Confident Employer as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website
For over 160 years, we’ve had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism.

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