First Line Support Analyst

4 weeks ago

Wakefield West Yorkshire, United Kingdom YourCode - Award Winning IT & Digital Consultancy Full time

First Line Support Analyst | £27K-£30K DOE | Hybrid (3-5 Days in Office) | Career Growth German speaking skills desirable but not essential We’re on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role , created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you Why Join? Fast Progression – Hands-on training, real-world experience, and a clear path into Second Line Support Internal IT Support – Supporting a large branch network across the UK, with some international involvement Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service What You'll Be Doing: ✅ Providing first-line technical support to internal users across the business ✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day )✅ Managing Active Directory, Azure AD, and Exchange , including new user setups ✅ Supporting Windows and iPhone users, plus mobile device management (MDM)✅ Assisting with Meraki networking , hybrid domain management, and on-prem/cloud environments ✅ Working closely with the infrastructure team on projects and learning as you go What We’re Looking For: IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus Customer Service Focus – If you’re great with people, we’ll help you with the tech Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus Google it & Figure it Out Mentality – We don’t throw people in at the deep end… but sometimes it happens German speaking skills desirable but not essential The Details: 💰 Salary: £27K-£30K DOE (£30K for more 2nd Line experience )📍 Location: Office-based 3-5 days per week (Flexible)📅 On-Call: Potentially, based on performance (Small rota)🎯 Bonus: Performance-based, typically after 12 months 🛠 Training: On-the-job & support from the Infrastructure team 🚀 If you're a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW 🚀

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