Client Enablement Manager

2 weeks ago


City of London Greater London, United Kingdom TriloDocs Full time

Are you excited about AI tools used for medical writing? TriloDocs is an AI tool that generates an initial draft of a Clinical Study Report that accurately reflects the source material (protocol, statistical analysis plan, data tables and figures). The tool not only creates formatted tables and figures but also meaningful text around them, highlighting clinically relevant findings with no risk of hallucinations or ‘making things up’. The medical writer and the clinical team have a first draft to discuss in a matter of days instead of weeks. The tool is unique – created using over 100 years of medical writing experience. TriloDocs is created by medical writers for medical writers. If the following job requirements and experience match your skills, please ensure you apply promptly. This is a full-time hybrid role for a Client Enablement Manager. You will be responsible for ensuring client satisfaction with our product and service. They will also be responsible for the coordination of client onboarding and ongoing training, analysing customer data, supporting retention strategies, and providing excellent customer service. This hybrid position is based in London, UK. Qualifications:

  • Medical writing knowledge and experience (Ideally phase 3 comparative studies - CSRs)
  • Customer Satisfaction, relationship building, and customer service skills
  • Analytical Skills for interpreting data, feedback and translating those insights
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in a related field such as science, business or marketing
Key Responsibilities:
  • Develop and execute comprehensive training programs for end-users to ensure they effectively utilise the AI product.
  • Conduct training sessions, both onsite and remote, tailored to the specific needs and skill levels of clients.
  • Collaborate with the product development team to understand new features and updates, and incorporate them into training materials.
  • Provide ongoing support and guidance to clients, addressing any questions or issues related to product usage.
  • Gather feedback from clients regarding training effectiveness and product usability, and use this feedback to continuously improve training programs.
  • Serve as a subject matter expert on the AI product, staying up-to-date on industry trends and best practices.
  • Build strong relationships with clients, acting as a trusted advisor and advocate for their success.
  • Monitor client usage and adoption metrics, identifying opportunities for upselling or expansion of services.
Profile:
  • Strong analytical skills, attention to detail, as well as hands-on mentality
  • Very good knowledge of MS-Office (Excel, PowerPoint), and CRMs (like HubSpot)
  • Delivery mindset and you achieve goals in a dynamic environment
  • Experience in the internet, software, or the startup industry
  • You are fluent in English


  • City of London, United Kingdom Client Full time

    Head of Client Services (Senior Account Manager)£70,000 - £90,000 + Uncapped Commission + Bonuses + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, commutable from...


  • London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **Client Enablement Lead** **£65,000 to £75,000 + 30% bonus** **Remote** Want to work for an agency where data and detail are really utilized to their full extent. This is the place for you, along with great progression and exciting clients. **Company** The medium-sized agency is looking to become the leader in its area with their focus on data-driven...


  • London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **Client Enablement Lead** **£45,000 to £55,000 + 30% bonus** **Remote** Want to work for an agency where data and detail are really utilized to their full extent. This is the place for you, along with great progression and exciting clients. **Company** The medium-sized agency is looking to become the leader in its area with their focus on data-driven...


  • London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **Client Enablement Lead** **£55,000 to £65,000 + 30% bonus** **Remote** Want to work for an agency where data and detail are really utilized to their full extent. This is the place for you, along with great progression and exciting clients. **Company** The medium-sized agency is looking to become the leader in its area with their focus on data-driven...


  • City of London, United Kingdom Client Server Ltd. Full time

    **Project Manager (Agile) London / WFH to £70k** Are you a tech savvy Project Manager with strong Agile experience? You could be joining a highly successful financial software house whose award winning software enables customers to build high-performance web trading apps that deliver real-time informationsecurely and reliably. As a Project Manager you...


  • City of London, United Kingdom Client Full time

    Cloud Support Engineer Central London £28,000 - £35,000 + Progression + Training An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients ensuring the best...


  • London, United Kingdom DMPG Full time

    **If you have**: - **Analytics**: 1,3 or 5+ yrs experience working directly within Google Analytics, including substantial GA4 experience. - You should be comfortable designing GA4 implementations and briefing developers on the finer points of this but do not need any experience writing code (coding is not a part of this role) - **A self-starters...


  • London, United Kingdom Evelyn Partners Full time

    Company Description Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and...


  • City of London, United Kingdom Client Server Ltd. Full time

    **Digital Product Designer (UI / UX) London / WFH to £70k** Are you an experienced Digital Product Designer looking for an opportunity to take ownership and progress your career? You could be joining a growing tech company as they expand their UK tech hub. You'll be collaborating with a highly talented team to build a hugely successful SaaS platform that...

  • Head of Metering

    2 weeks ago


    City of London, United Kingdom Client Full time

    Head of Metering (Senior Electrician)£60,000 - £75,000 + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, with occasional travel to London.Are you a senior commercial...


  • City of London, Greater London, United Kingdom Buzzacott LLP Full time

    Our trusted and specialist private client taxteam of just over 30 people, including 4 Partners, work with individuals and their structures on some of the biggest financial decisions that they may face. The core of our work focuses on advising on the assets of an individual, family or business, and assessing the opportunities available to them, minimising...


  • London, United Kingdom Evelyn Partners Full time

    Job DescriptionA sales enablement manager will be responsible for developing and implementing the strategy to assist in improving the success of revenue generators within the Financial Services business. The primary purpose of the role is to enable growth of prioritised verticals, serving as a bridge between the BD and marketing departments, as well as the...


  • City of London, Greater London, United Kingdom Buzzacott LLP Full time

    Our trusted and specialist private client taxteam of just over 30 people, including 4 Partners, work with individuals and their structures on some of the biggest financial decisions that they may face. The core of our work focuses on advising on the assets of an individual, family or business, and assessing the opportunities available to them, minimising...


  • City of London, United Kingdom Client Server Ltd. Full time

    **Infrastructure Engineer / DevOps Hybrid WFH to £75k** Are you an Infrastructure Engineer / DevOps technologist looking for an opportunity to progress your career? You could be joining a growing tech company as they expand their UK tech hub. You'll be collaborating with a highly talented team to build a hugely successful SaaS platform that enables large...


  • City of London, Greater London, United Kingdom PRO-TAX RECRUITMENT LIMITED Full time

    Location City of London Type Permanent A great opportunity to join a high-profile Private Client Tax team, that is offering a clear route to Director and Partner grades. Join a highly respected team of advisers, lead the Private Client Tax team and oversee high quality personal tax work. You will take responsibility for an UHNW portfolio of...


  • City of London, Greater London, United Kingdom PRO-TAX RECRUITMENT LIMITED Full time

    Location City of London Type Permanent A great opportunity to join a high-profile Private Client Tax team, that is offering a clear route to Director and Partner grades. Join a highly respected team of advisers, lead the Private Client Tax team and oversee high quality personal tax work. You will take responsibility for an UHNW portfolio of...


  • City of London, Greater London, United Kingdom Tata Consultancy Services Full time

    Role: Sales Enablement Lead – Multi Cloud Ensure you read the information regarding this opportunity thoroughly before making an application. Job Type: Permanent Location: London, United Kingdom Do you have a deep understanding of native features / services of public cloud platforms? Are you passionate about driving cloud solutions in a dynamic...


  • City of London, Greater London, United Kingdom Tata Consultancy Services Full time

    Role: Sales Enablement Lead – Multi Cloud Ensure you read the information regarding this opportunity thoroughly before making an application. Job Type: Permanent Location: London, United Kingdom Do you have a deep understanding of native features / services of public cloud platforms? Are you passionate about driving cloud solutions in a dynamic...


  • London, United Kingdom Oktopost Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...


  • London, United Kingdom Oktopost Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...