Senior Community and Social Media Manager

Kwalee has been making the most fun games for the world's players for over a decade. By joining our talented team, you'll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong. We've found that when we're all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players. Join the team Our PC & Console team are seeking a talented Senior Community and Social Media Manager to join the team based in Leamington Spa, working on-site 5 days a week. Our Senior Community and Social Media Manager will be the leader of our Community & Social Media (CSM) Team in PC & Console Marketing. The role is responsible for managing the CSM team and evaluating their performance, delegating games and work to different teams and team members, planning and executing our social media and community strategies, preparing and posting social media content, and responding to questions from community members across social media, Steam, Reddit, and Discord for our PC and Console games and for Kwalee Gaming itself. Role Responsibilities Create and deploy high-impact community and social media strategies, tactical plans, and campaigns to meet revenue goals and drive sales and wishlists across PC & Console titles. Manage the Community & Social Media team, evaluating performance through regular reviews, and managing the departmental budget, including purchase orders and spend justification. Set, track, and report on core KPIs weekly and monthly for all managed games to ensure progress towards objectives. Prepare and post engaging content (including long-form Steam announcements) across various platforms for Kwalee Gaming and its PC & Console titles, ensuring consistent awareness, advocacy, and engagement. Serve as the primary contact for players, leveraging social media to actively build and grow communities on platforms like Discord and Reddit. Collaborate with the Creative team to brief design assets and work closely with other Marketing teams to develop integrated, highly effective, and targeted campaigns. Pitch strategies and attend regular catch-ups with external developers to report on community and social media activity and progress. Provide technical and engaging participant support for livestreams, attend key gaming events (both on-site and remotely for social media support), and manage bespoke launch giveaways. Required Skills/Experience Min. 4 years of experience working in community & social media management in the games industry. Experience in people management. Extensive experience in the planning and execution of community & social media strategies. Extensive experience in the managing of community & social channels for a core brand. Excellent copywriting skills. Working proficiency in Adobe Photoshop, DaVinci Resolve, and/or equivalents. Great organisational skills, prepared to learn new tools and techniques. A native understanding of written and spoken English. Good communication skills. A willingness to work flexibly to cover events outside of standard working hours. Why Kwalee? Generous Holiday: Start with 25 days of annual leave, plus bank holidays. You'll also earn an extra day for every year of service, up to 5 years Flexible Working: We offer core hours that allow you to work flexibly around your life, and a bank of 'Work From Home' days to use when you need them. Health Cover: Private medical cover, life assurance, a solid pension plan, and cover for dental and optical care. Recharge: Take advantage of our on-site gym and a supportive atmosphere that prioritises your wellbeing. Free Food & Drink: Fuel your day with unlimited free snacks and drinks. Gaming Goodies: Receive Steam codes for all our game releases Dog-Friendly Office: Bring your furry friend to our vibrant, fun office. Office Location: Leamington Spa office location, with from parking and electric charging stations. Merch & Events: Get exclusive Kwalee merch, enjoy fun seasonal events, and stay informed with regular town halls. Our Commitment to Diversity & Inclusion At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive. Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.