Senior Director Technology Service Management

3 weeks ago

Nottingham, United Kingdom FBSPL Full time

We are seeking an experienced Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, developing new business opportunities, and ensuring customer satisfaction.
Team Management: The Director of Account Management leads a team of account managers to achieve the business’s strategic objectives. This person will be responsible for providing guidance, coaching, and support to the team to ensure they are achieving their goals, targets and critical milestones. This includes but is not limited to hiring, training, and performance management.
Client Relationships: The Director of Account Management is responsible for building strong relationships with clients and ensuring their satisfaction with the company's products or services. This person will develop solutions that best address the customers’ needs whilst simultaneously coordinating necessary departments in order to meet key account performance objectives and the customers expectations.
Sales Growth: The Director of Account Management is responsible for increasing sales and revenue from existing clients specifically by developing and implementing strategies to upsell and cross-sell products and services, identifying opportunities for account expansion, and monitoring customer retention rates.
Reporting and Analysis: The Director of Account Management is responsible for monitoring and reporting on the performance of the account management team. This includes analysing sales data, customer satisfaction metrics, and customer retention rates to identify areas for improvement and optimize strategies.
Collaboration: The Director of Account Management collaborates with other departments within the organisation, including sales, marketing, and customer support, to ensure a consistent and positive customer experience across all touchpoints.
Strategic Planning: The Director of Account Management is responsible for developing and implementing a strategic account management plan to ensure long-term customer success and retention. This includes setting goals and objectives, identifying key performance indicators, and creating a roadmap for achieving success.

Overall, the Director of Account Management plays a critical role in ensuring the ongoing success of a company's relationship with its customers. They are responsible for managing a team of account managers, building strong relationships with clients, driving sales growth, and collaborating with other departments to deliver a seamless customer experience

Demonstratable experience in managing Customer accounts within a fast-paced business.
Demonstrable experience in leading a successful sales/account management team.
Strong commercial awareness in all areas
Experience of working in sales within a software solution sales environment
A valid driving licence with suitable car for business use

Management of the entire sales cycle

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