Client Success

2 months ago


London, United Kingdom The Cma Full time

Founded in 2020, we’re a creative growth agency full of diverse professionals spread across the globe driving resilient growth for mission-driven brands.
Our clients are B2B SaaS startups, tech-for-good companies, and nonprofits/charities. When brands live their purpose and develop emotional, human connections with customers—they win. We’re all creative professionals with years of experience (in life and work).
We’re fully distributed and remote—with a solid home base in London.
You’ll focus on delivering best-in-class client services & nurturing internal operations to maximum efficiency. You’ll report to the Chief Strategy Officer and work closely w/our CEO & Content Strategists who project manage all client engagements.
This role requires a blend of operational expertise, PM skills & strong client relationship management abilities.
Oversee & optimise internal agency operations, including process improvement, resource allocation & project management to enhance efficiency & productivity
Manage & mentor a small team of creatives & operational staff, providing guidance & support to ensure smooth day-to-day operations
Collaborate w/cross-functional teams, including marketing, creative & technical teams, to ensure seamless execution of client projects & campaigns
Conduct regular client reviews & prepare performance reports to measure & communicate the effectiveness of campaigns & initiatives
Stay up-to-date w/industry trends & best practices in digital & content marketing, providing insights & recommendations to clients & internal teams
Collaborate w/senior management to drive business growth, including identifying new business opportunities, participating in sales presentations & contributing to business development efforts
Client Management (50%):
Collaborate with various teams (Content Ops/Strategy, Design, Writing, Development, Social Media, and PR) to ensure client deliverables are met.
Organize and facilitate regular client check-ins based on data-driven insights to drive strategy forward.
Develop plans to upsell existing clients and gradually increase prices to support agency growth.
Analyze client satisfaction through methods like NPS scores, surveys, and interviews.
Google Data Studio) to showcase the impact of our work.
Oversee internal project management and ensure timely completion of tasks.
Track time accurately across all client projects using Harvest time management software.
Provide coaching and support to team members for optimal performance.
Implement quality assurance processes and manage vendors and freelancers.
Offer radical candor by providing data-driven insights to address issues within client engagements.
Communicate with agency leadership to address agency needs and drive business growth.


  • Client Success

    1 month ago


    London, United Kingdom INFUSEmedia EMEA Full time

    Since 2012, **INFUSEmedia** helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform. It's what helps us build uncompromising trust and impeccable reputation with our clients, every time. The Client Success is responsible for developing customer...


  • London, United Kingdom Reachdesk Full time

    About Us Reachdesk is a cutting edge B2B gift sending platform that allows companies to deliver e-gifts, gifts and bespoke merchandise that build deeper connections with customers, prospects and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale,...


  • London, United Kingdom Reachdesk Full time

    About Us Reachdesk is a cutting edge B2B gift sending platform that allows companies to deliver e-gifts, gifts and bespoke merchandise that build deeper connections with customers, prospects and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale,...

  • Client Success

    5 days ago


    London, Greater London, United Kingdom Gartner Full time

    The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to...

  • Client Success

    5 days ago


    London, Greater London, United Kingdom Gartner Full time

    The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to...

  • Client Success

    5 days ago


    London, Greater London, United Kingdom Gartner Full time

    The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to...


  • London, United Kingdom intent.ly Full time

    Company Description intent.ly is on a mission to change the customer success landscape in a more positive and measurable way. Our goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effectively. This success is realised thanks to intent.ly’s portfolio of...


  • City of London, United Kingdom Client Full time

    Head of Client Services (Senior Account Manager)£70,000 - £90,000 + Uncapped Commission + Bonuses + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, commutable from...


  • London, United Kingdom Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...


  • London, United Kingdom Watch My Competitor Full time

    WatchMyCompetitor (WMC) is a rapidly growing market intelligence platform. Our online service helps brands monitor their digital competitive landscape to ensure they stay ahead. WMC is based in London, but has a global customer base of leading brands across most industry sectors. We’re expanding our Client Success Team and looking for a Head of Client...


  • London, United Kingdom Xceptor Full time

    ABOUT XCEPTOR Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust....


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior...


  • London, United Kingdom Agility PR Solutions Full time

    **Title**:Client Success Specialist **Department**: Global Services (SaaS Client Success & Support) **Reports to**:Global Client Success Team Manager **Language**:Fluent in English (written and verbal). French and/or Spanish an asset. **Location**:UK remote **Background** Agility PR Solutions provides today’s communicators with powerful and intuitive...


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....


  • London, United Kingdom MediaMath Full time

    **Client Success Specialist** **Client Success Organisation** **About Us**: MediaMath's mission is to help innovative marketers delight their customers and drive real business outcomes. Over 9,500 marketers in 42 countries use our enterprise solution to reach the right user with the right message for the right price, wherever they are. These are the...


  • London, United Kingdom Aptitude Software Full time

    About us At Aptitude we love complexity. We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence,...


  • London, United Kingdom Graduate Recruitment Bureau Full time

    My client is a renowned marketing and media planning consultancy specialising in understanding the dynamics of their clients' markets and brands and developing insights into key business capabilities. They utilise econometrics which enable marketing and brand managers with their planning and decision making. The result of this analysis into how advertising...


  • London, United Kingdom Graduate Recruitment Bureau Full time

    My client is a renowned marketing and media planning consultancy specialising in understanding the dynamics of their clients' markets and brands and developing insights into key business capabilities. They utilise econometrics which enable marketing and brand managers with their planning and decision making. The result of this analysis into how...