Mental Health A&E Link Worker

Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Job title: Mental Health A&E Link Worker Reference Number: 215

Salary scale: £23,920

£25,920 per annum

Reports to: Crisis Services Manager

Contract length: Permanent

Working pattern: 37.5 hours per week over a 7 day rota (typically 3pm

11pm)

Woking bases: Watford Wellbeing Centre / Watford General Hospital We have a vacancy for a Mental Health A&E Link Worker to join our team. About the Project Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. Service Objectives The objectives of Hertfordshire Mind Networks (HMN) Nightlight Crisis services are: To improve the mental wellbeing of people experiencing a mental health crisis in Hertfordshire To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by HMN and other third sector and statutory providers. To contribute to an improvement in an individuals mental wellbeing. To remain a source of independent support for all clients. To provide an alternative pathway to people in distress and crisis, to support better outcomes and reduce the demand on statutory crisis services and emergency services. About the Role: The Mental Health A&E Link worker will work closely with individuals in a mental health crisis currently in A&E, by using a person-centred approach to ensure that everyone is supported with dignity and respect. Key Responsibilities To provide a consistent presence in A&E for individuals with mental health needs to access, as well as partner agencies, including A&E staff, integrated discharge teams, mental health liaison teams, CGL, Bounce Back, to refer into. To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely A&E discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans. To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations. To undertake assessments of needs and risk, devising crisis and risk management plans, and liaising with services, to facilitate referrals daily. To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary. To promote and raise the profile of Nightlight and other HMN services within the hospital to ensure greater community awareness of crisis alternative provision. To participate in daily check in meetings with Nightlight at 17:45 and 21:00 through Microsoft Teams, communicating appropriately and sharing information with staff following assessment and onward referral into the service. To develop relationships across both Bounce Back and Nightlight teams To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships. To record accurately and timely tasks done; utilising our client management system to capture the outputs and outcomes achieved, to monitor service impact. To represent Herts Mind Network at external meetings, and network locally to develop contacts, services and raise Herts Mind Networks profile. To encourage a culture of continuous performance improvement at both an individual and service level. To build a service that is flexible and adaptable to changing requirements. To work in partnership with Mind in West Essex and Mind in Mid Herts to ensure that the crisis alternatives pathway model is consistent across the Hertfordshire and West Essex ICS. To participate in training and development opportunities as agreed with your line manager necessary for the role and/or your own development as part of an agreed personal development plan. To contribute to reviewing the effectiveness of appropriate crisis interventions for all service users, including but not limited to, contributing to the co-development of the service by supporting service user, family, and carer involvement by obtaining feedback and supporting where necessary chances to be involved in wider service reviews. To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment)

compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is desirable for this role. Closing date for applications is Monday 24th June 2024

Interviews will be held from the week commencing 1st July 2024. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. We are delighted to have been accredited as a Living Wage Employer.

TPBN1_UKTJ

---