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Facilities Administrator

2 months ago

Croydon Cambridgeshire, United Kingdom ISS Facility Services UK Full time

Facilities Manager/Workplace Experience Lead Location: London, CR0 1XJ
Contract Type: Permanent

ISS provides integrated facilities management services to the Government Property Agency (GPA) across a national portfolio in the UK, with a requirement to deliver a Workplace function within a specific geographic region as dictated by the contract.

In the role of Workplace Experience Lead, you will be an essential member of the GPA site team, curating a workplace environment that enhances well-being, boosts productivity, and strengthens company culture, creating a space where end users want to be.
You will actively seek opportunities to improve the onsite service experience and deploy new initiatives in line with the vision of both ISS and GPA.
Serve as the main GPA contact and representative, with thorough knowledge of the building
Handle customer issues and requests across all service lines
Develop deep, trusting relationships with colleagues, gathering information to provide personalised service and anticipate future needs
Coordinate and inspire the GPA community, making it the workplace of choice
Promote collaboration across operational and support teams, suppliers, and customer groups, while prioritizing GPA's interests
Lead and create the best customer and workplace experience
IOSH preferable but training will be provided as part of the role
A high level of Microsoft Office application knowledge and experience

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.