Policy and Performance Coordinator

2 weeks ago

Slough Berkshire, United Kingdom Project People Full time

Employee Experience, ER & Policy Manager Reading – Hybrid-working - 3 days/week in office 6-month contract Our People team is at the heart of shaping the employee experience and enabling business success. Acting as a centre of excellence, we design and deliver the people strategy that ensures our organisation has the skills, resources, and engaged workforce it needs—today and for the future. We're looking for an experienced Employee Experience, ER & Policy Manager to join our People Team on a contract basis. This is a unique opportunity to combine hands-on ER case management with strategic policy development and manager capability building. You'll play a key role in supporting both individual ER cases (grievance, disciplinary, sickness absence) and collective ER processes (potential in insourcing). But this role goes beyond case management — you'll be shaping the way we work by redefining our core policies in line with our desired employee experience, embedding company behaviours, and equipping line managers with the confidence to take ownership of people management activities. This is a hybrid role with a minimum of 3 days per week in our Central Reading office. What you'll do: Manage ER cases (grievances, disciplinaries, sickness absence, performance, flexible working), coaching managers through the process and building their capability. Lead collective ER processes such as insourcing and role and structure changes. Redefine HR policies, contracts, and supporting documents to reflect our company behaviours and a consistent "tone of voice" that brings to life our employee experience. Review and update policies to ensure they are simple, user-friendly, legally compliant, and aligned with best practice. Assess and model the impact of policy changes, providing recommendations for sign-off. Communicate and embed policy changes effectively, with a focus on upskilling managers. Enhance our HR intranet with clear, accessible tools, guidance, and self-service resources. Establish a robust policy review process aligned with business governance. Design and deliver training/e-learning content to strengthen line manager capability. Explore and recommend models for ongoing HR/ER advisory support. Contribute as an HR generalist to wider people and culture projects, supporting the delivery of our People Strategy. What you'll bring: Strong knowledge of UK employment law and ER best practice. Proven experience managing both individual and collective ER cases. Experience with insourcing. A track record of developing and implementing HR policies and frameworks. Confidence in coaching and influencing managers to take ownership. Excellent communication skills, with the ability to simplify complex processes. A proactive, solutions-focused mindset with a passion for continuous improvement.

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