![Dgh Recruitment](https://media.trabajo.org/img/noimg.jpg)
Head of IT Service Delivery
3 weeks ago
Head of IT Service Delivery - London/Hybrid - Permanent The following information aims to provide potential candidates with a better understanding of the requirements for this role. The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs.
- Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity
- Ensure that IT Service Desk support and Training are delivered to the highest possible standard across all region
- To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements
- To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of the design and delivery of a strategic roadmap of innovative processes, standards and technologies
- To be responsible for all service-related business communications
- To identify and proactively manage Major Incidents and work with global support teams
- Lead and oversee the implementation of user-facing IT projects delivering new and enhanced services across all offices
- To define and manage the global IT support and training budget.
- Minimum 5 years' experience of having delivered ITIL-based IT services in a law firm or similar/professional environment. It is expected that the post-holder will have relevant ITIL qualifications
- Demonstration of extensive knowledge of current issues and trends in IT services, including security, data protection, etc.
- Excellent working knowledge (desirable) of legal IT systems
-
Head of Service Delivery
2 months ago
City of London, Greater London, United Kingdom Picture More Ltd Full timeHead of IT Service Delivery Location - London (Hybrid) Are you ready to take on a leadership role in a globally recognized law firm? In this exciting Head of position at a top international law firm, you will be responsible for IT leadership, business engagement, customer service management, and IT services development. You will work closely with a...
-
Head of Service Delivery
1 month ago
City of London, Greater London, United Kingdom Picture More Ltd Full time €100,000 - €120,000Head of IT Service Delivery Location - London (Hybrid) Are you ready to take on a leadership role in a globally recognized law firm? In this exciting Head of position at a top international law firm, you will be responsible for IT leadership, business engagement, customer service management, and IT services development. You will work closely with a...
-
Head of Service Delivery
2 months ago
London, United Kingdom Ellis IT Full timeReporting to the CIO, the Head of Service Delivery is a key part of the MIS team. They will be responsible for all end user services, including the provision of hardware, end user software, enabling systems such as M365, MIS governance (ITIL) and all associated end user first and second line support services. Their primary focus is to ensure all staff can...
-
Head of Service Delivery
3 days ago
City of London, Greater London, United Kingdom Control Now Full timeJob Title: Head of Service DeliveryApply (by clicking the relevant button) after checking through all the related job information below.Location: Remote working with occasional visits to the offices in London and SofiaReward: Competitive, + commission, + share optionsDate posted: June 2024Job type: Full Time, PermanentLine Manager: Managing DirectorControl...
-
Head of Service Delivery
3 days ago
London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeAs a Head of Service Delivery you will:Work closely with the Head of Managed service to ensure performance is at a highest standard.nBe the senior point of communication with customersnDevelop and implement service management strategy plans in line with business goals.nTraining and support for new starters and existing team membersnBuild and maintain...
-
Head of Service Delivery and Support
3 days ago
City of London, Greater London, United Kingdom Control Now Full timeJob Title: Head of Service DeliveryLocation: Remote working with occasional visits to the offices in London and SofiaFull Time, PermanentControl Now (CN) is a regulatory technology business established in 2017 specifically to address investment firm's requirements to submit compliant transaction reports for global reporting regimes such as MIFIR, EMIR, ASIC,...
-
Head of Delivery/services/operations/tbc
2 weeks ago
London, United Kingdom Ellis IT Full timeHead Of Delivery/services/operations/tbc - Head of delivery required for an international media organisation - Strong operations and support experience, and experience of working in a global company - Required to take ownership of end user computing function. Including EUC equipment (laptops, phones, etc) and software provision - Oversee service desk...
-
Head of Delivery/services/operations/tbc
2 days ago
London, Greater London, United Kingdom Ellis IT Full timeHead Of Delivery/services/operations/tbc Head of delivery required for an international media organisationStrong operations and support experience, and experience of working in a global companyRequired to take ownership of end user computing function. Including EUC equipment (laptops, phones, etc) and software provision Oversee service desk function to all...
-
Head of Service Management
1 week ago
City of London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeGlobal Head of End User Services Financial Services This is an exciting opportunity to run an Infrastructure team supporting critical IT services focusing on Windows, AD and Messaging. The focus of the team is on the proactive assessment of IT services and implement appropriate updates and enhancements. The role has global responsibility for the Desktop...
-
Head of Service Management
1 week ago
City of London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeGlobal Head of End User Services Financial Services This is an exciting opportunity to run an Infrastructure team supporting critical IT services focusing on Windows, AD and Messaging. The focus of the team is on the proactive assessment of IT services and implement appropriate updates and enhancements. The role has global responsibility for the Desktop...
-
City of London, United Kingdom Carrington Recruitment Solutions Ltd Full time**Head of IT Service Delivery, Professional Services or Banking & Finance background ONLY, Part Remote, Part London** Head of IT Service Delivery, Senior IT Service Delivery Manager required to work for a Professional Services company based in the City of London. This is an exciting role where you will have the influence to give the Service Delivery set-up...
-
Remote Head of Clinical Delivery
2 months ago
London, United Kingdom Service Care Full time**Remote Head of Clinical Delivery** **Service Care Solutions are recruiting for the Head of Clinical Delivery to work within a private health organisation as part of their Personal Functional Assessment Services branch. This is a remote role full time permanent role with applicants being considered based in London, South East and East Anglia.** **Hours**:...
-
Head of IT Service Delivery
2 weeks ago
City of London, United Kingdom Allen Lane Full timeAllen Lane are delighted to be supporting one of the UK’s largest charities in their search for a Head of IT Service Delivery as they embark upon a significant transformation programme. The Head of IT Service Delivery is a new role, joining during a critical transitional year when the organisation are bringing control of the quality and provision of...
-
Remote Head of Clinical Delivery
3 days ago
London, Greater London, United Kingdom Service Care Full timeRemote Head of Clinical DeliveryService Care Solutions are recruiting for the Head of Clinical Delivery to work within a private health organisation as part of their Personal Functional Assessment Services branch. This is a remote role full time permanent role with applicants being considered based in London, South East and East Anglia.Hours: Full Time, 40...
-
Head of Service Delivery
3 days ago
Greater London, United Kingdom Control Now Full timeJob descriptionJob Title: Head of Service Delivery Location: Remote working with occasional visits to the offices in London and SofiaReward: Competitive, + commission, + share optionsDate posted: June 2024Job type: Full Time, Permanent Line Manager: Managing DirectorControl Now SummaryControl Now (CN) is a regulatory technology business established in 2017...
-
Head of Service Delivery
4 days ago
Greater London, United Kingdom Control Now Full timeJob descriptionJob Title: Head of Service Delivery Location: Remote working with occasional visits to the offices in London and SofiaReward: Competitive, + commission, + share optionsDate posted: June 2024Job type: Full Time, Permanent Line Manager: Managing DirectorControl Now SummaryControl Now (CN) is a regulatory technology business established in 2017...
-
Head of Service Delivery
4 weeks ago
Greater London, United Kingdom Control Now Full timeJob Title : Head of Service Delivery Location: Remote working with occasional visits to the offices in London and Sofia Reward: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time, Permanent Line Manager: Managing Director Control Now Summary Control Now (CN) is a regulatory technology business established in 2017...
-
Head of Service Delivery
3 days ago
Greater London, United Kingdom Control Now Full timeJob description Job Title : Head of Service Delivery Location: Remote working with occasional visits to the offices in London and Sofia Reward: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time, Permanent Line Manager: Managing Director Control Now Summary Control Now (CN) is a regulatory technology business...
-
Head of Service Delivery
4 weeks ago
Greater London, United Kingdom Control Now Full timeJob Title: Head of Service Delivery Location: Remote working with occasional visits to the offices in London and SofiaReward: Competitive, + commission, + share optionsDate posted: June 2024Job type: Full Time, Permanent Line Manager: Managing DirectorControl Now SummaryControl Now (CN) is a regulatory technology business established in 2017 specifically to...
-
Head of Service Delivery
4 weeks ago
Greater London, United Kingdom Control Now Full timeJob Title: Head of Service Delivery Location: Remote working with occasional visits to the offices in London and SofiaReward: Competitive, + commission, + share optionsDate posted: June 2024Job type: Full Time, Permanent Line Manager: Managing DirectorControl Now SummaryControl Now (CN) is a regulatory technology business established in 2017 specifically to...