Customer service co-ordinator

4 weeks ago

Kendal Cumbria, United Kingdom VolkerServices Ltd Full time

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service.
As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.
Clear communication skills: able to produce high quality plain English letters, and engagement materials; Proven successes by building and coordinating relationships with internal and external customers and partners.
Plan and execute successful events and manage our website
A clean driving license and willingness to travel are also essential
VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.
By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.
Competitive salary
Competitive annual leave and an additional day off on your birthday
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. If you need support with your application, please contact us at

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