Analyst - Cabin Performance

3 weeks ago

Crawley West Sussex, United Kingdom Virgin Atlantic Full time

Job Details

Salary: Competitive plus excellent benefits

Hours: 37.5 per week, Monday - Friday

Location: Hybrid remote working, with 3 days a week in VHQ, Crawley, West Sussex

Contract: Permanent

Closing Date: 12th May 2024

In a nutshell

Are you a data trailblazer with a passion for analytics, predictive modelling, and a keen eye for insights? Are you ready to embark on a journey where you shape the future of travel and customer onboard experience through data analytics? Join us at Virgin Atlantic in our Cabin department, where we're on a mission to become the most loved travel company by leveraging data to understand our customers, crew, and operation.

As our Cabin Performance Analyst, you'll be at the forefront of this exciting endeavour, utilising your expertise to drive actionable insights and ensure excellence in every cabin journey, optimise crew performance, augment our operation, and enhance the onboard experience.

Day to day

  • Analyse Voice of Customer data to understand customer preferences, satisfaction levels, trends, and areas for improvement.
  • Develop and maintain predictive data models to forecast future trends in customer behaviour, crew performance, and operational efficiency.
  • Utilise PowerBI to create visually appealing dashboards that provide actionable insights to stakeholders.
  • Monitor and analyse metrics related to crew performance and productivity including onboard performance, OTP, feedback, recognition, absenteeism, and sickness to optimise crew management and department performance.
  • Collaborate with cross-functional teams to identify opportunities for enhancing the onboard customer experience, improving crew performance and driving meaningful change.
  • Conduct regular reviews of operational cabin data to identify inefficiencies and propose data-led recommendations and solutions for improvement.
  • Turn large numbers of ad-hoc requests and queries from the business into defined packages of work
  • Stay updated on industry trends and best practices in data analytics, continuously seeking ways to enhance analytical capabilities within the Cabin department.
About you

Are you a data analysis whizz with predictive modelling and dashboard development skills, looking to utilise your PowerBI skills to help us become the worldu2019s most loved travel company? If the answeru2019s yes, and you meet the below criteria, we would love to hear from you

  • Professional experience in a related sector, or degree/certification in a quantitative field.
  • Experience in data analysis, predictive modelling, and dashboard development, preferably within the airline or travel industry.
  • Proficiency in using data visualisation tools such as PowerBI to create insightful dashboards and reports and delivering these to timescales.
  • Strong analytical skills with the ability to interpret complex data sets and extract actionable insights.
  • Excellent communication and collaboration skills, with the ability to present findings and recommendations to stakeholders at all levels.
  • Ability to work proactively both independently and within a team.
  • Experience working with Voice of Customer data and performance and productivity management metrics is highly desirable.
  • Knowledge of cabin crew operations and familiarity with airline industry regulations is a plus.
Be yourself

Our customers come from all walks of life and so do our colleagues. Thatu2019s why weu2019re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if youu2019d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( recruitment@fly.virgin.com) feeling confident that weu2019ve got your individual considerations covered.

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