Assistant Guest Experience Manager
2 weeks ago
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
The London EDITION is looking for its next Assistant Guest Experience Manager
We are looking for a passionate, dedicated and service-oriented Assistant Guest Experience Manager to join our Front Office team.
As an Assistant Guest Experience Manager you will:
- Manage day-to-day operations for Guest Experience, ensuring quality, standards and guest expectations are met on a daily basis
- Train and coach the team
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Respond to guest requests, queries and complaints
- Take and process guest room service orders
- Ensure exceptional guest service
- Work with the management team to ensure a seamless guest experience
- Serve as a leader in displaying outstanding hospitality skills
- ...to name a few
Our most successful Assistant Guest Experience Manager is someone who has:
- Sophisticated communication skills
- Confidence in public speaking
- Ability to prioritise conflicting needs
- A team player attitude
- A strong organisation and multi-tasking skills
- A positive mind set and a genuine passion for working in hospitality
- Previous experience working within Front Office department
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
If this sounds like the perfect place for you, apply to be our next Assistant Guest Experience Manager today
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
#J-18808-Ljbffr-
Guest Service Agent
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...
-
Guest Service Agent
1 month ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...
-
Guest Experience Agent
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Switchboard Supervisor
1 month ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Switchboard Guest Service Line Supervisor
1 month ago
London, United Kingdom Guest Experience Full time**_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá...
-
Switchboard / Guest Service Line Agent
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...
-
Switchboard / Guest Service Line Agent
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Guest Experience Ambassador
1 month ago
London, United Kingdom Central Guest Services Full time**Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...
-
Guest Experience Ambassador
2 days ago
London, United Kingdom Central Guest Services Full time**Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...
-
Guest Experience Ambassador Egls
1 month ago
London, United Kingdom Central Guest Services Full time**Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...
-
Doorman/woman
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Doorman/Woman** **Mission**: The Doorman/Woman as...
-
Guest Experience Host
6 days ago
London, United Kingdom Amplify Guest Services Full timeWe are looking for fabulous Host who is:Proactive and curiousnCreative and resourceful in finding answersnCan multi-task and juggle a few things at oncenIs hands on with managing the space making sure it is clean, tidy and furniture correctly set upnIs a natural communicatornGets a buzz from making people smilenIs confident with technologynHas excellent...
-
Concierge
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Concierge
2 months ago
London, United Kingdom Guest Experience Full time**_“The world is yours with Meliá”_** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world **_ Our Benefits Package Includes:_** - ** Competitive Salary**: - ** Holidays**: 28...
-
Doorman/woman
2 months ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Guest Experience Host
7 days ago
London, United Kingdom Amplify Guest Services Full timeWe are looking for fabulous Host who is:If you want to know about the requirements for this role, read on for all the relevant information.Proactive and curious Creative and resourceful in finding answersCan multi-task and juggle a few things at onceIs hands on with managing the space making sure it is clean, tidy and furniture correctly set upIs a natural...
-
Guest Experience Host
6 days ago
London, United Kingdom Amplify Guest Services Full timeWe are looking for fabulous Host who is:Proactive and curious Creative and resourceful in finding answersCan multi-task and juggle a few things at onceIs hands on with managing the space making sure it is clean, tidy and furniture correctly set upIs a natural communicatorGets a buzz from making people smileIs confident with technologyHas excellent attention...
-
Guest Experience Host
1 week ago
London, United Kingdom Amplify Guest Services Full timeWe are looking for fabulous Host who is: Proactive and curious Creative and resourceful in finding answers Can multi-task and juggle a few things at once Is hands on with managing the space making sure it is clean, tidy and furniture correctly set up Is a natural communicator Gets a buzz from making people smile Is confident with technology Has...
-
Guest Experience Host
7 days ago
London, United Kingdom Amplify Guest Services Full timeWe are looking for fabulous Host who is: Proactive and curious Creative and resourceful in finding answers Can multi-task and juggle a few things at once Is hands on with managing the space making sure it is clean, tidy and furniture correctly set up Is a natural communicator Gets a buzz from making people smile Is confident with technology Has...
-
Switchboard Supervisor
1 month ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...