Software Service and Support Advisor

2 weeks ago

Fleet Hampshire, United Kingdom Cleveland Public Library Full time

Public Services Associate (Bargaining Unit: SEIU) Pay Grade F
Hours: Full-time (five 7.Fleet
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge
The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patron and staff.
This position is responsible for performing general and paraprofessional patron assistance, programming support, circulation, research, collection, outreach,
and group service duties at one or more assigned branches or one or more assigned floors at the Main Library. Public Services Associates will have a primary branch or
Bachelor’s degree from an accredited college or university
Three years’ experience working with personal computers, on-line tools, resources, databases and group meeting platforms required.
Intermediate proficiency (70% passing) in MS Office or similar software, as well as customer service, is required.
Three years’ experience coordinating adult or children’s programming strongly preferred.
Library experience and experience working in a working in a diverse, densely populated community considered to be a major metropolitan area preferred.
Demonstrated computer skills including use of windows, MS Office, internet browsing, group meeting platforms, and library related databases, systems and software.
Maintain knowledge and skills of various current adaptive and emerging technology to support patron, personal and business needs.
Intermediate level mathematics and English skill.
Read, understand, and communicate information and ideas presented in writing.
Working knowledge of a foreign language as specified in the position vacancy.
Develop and coordinate planning and programming under the direction of the Department or Branch Manager or Department or Branch Librarian.
Coordinate and participate in community outreach activities and events.
Perform patron assistance duties including, but not limited to: research, circulation, outreach, collection, reader’s advisory and group service duties at one or more assigned branches or one or more assigned floors at Downtown locations.
Perform public service support work such as assisting patrons of all ages, knowledge and skill with materials, technology, services, programs and facilitating connections with community partners.
Demonstrate and assist patrons with print and online reference tools. Assist patrons with library computers and library supported software. Ensure patrons feel welcomed, supported, safe, and engaged while visiting and/or utilizing library services and programs.
Support staff members, in particular substitutes and pages, and volunteers.
Perform collection development duties including, but not limited to, processing library materials, shelving, pulling materials, creating displays, placing and managing orders, and weeding of the collection.
May have responsibility for processing a complex collection such as government documents, microforms, serials, and other specialized collections.
May have responsibility for performing complex clerical procedures involved in special services such as Interlibrary Loan, Photoduplication, and fee-based services.
May participate in providing on-line reference services.
Process, identify, and/or add records to various software programs.
Prepare, verify, process and/or organize computer information, library materials, and/or documents/records.
May attend meetings, participate in committees or training, etc.
Sacheen Dunn-Ford

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