Assurance Team Lead

2 weeks ago


Leeds, United Kingdom Resolver, a Kroll Business Full time

Resolver is a product led organisation and must ensure that those products are both developed to the level of quality we expect and that we maintain that level of quality whilst they are in operation.
The purpose of quality within Resolver is to ensure that the end user experience both internally and externally of our products meets expectations.
Whilst the VP of Operational Services will be responsible for the design of the framework and approach to service assurance, you will be responsible for the day to day delivery of it.
The purpose of this role is to direct and prioritise the team in the measurement of product performance, analysis of risks and issues with product performance, and the identification of improvements to address any issues and mitigate any risks as well as performing these tasks.
The role will be empowered to work with multifunctional teams to resolve issues and mitigate risks with our product performance.
Responsibilities
To lead and prioritise the teams effort in carrying out our approach to Service Assurance
To identify opportunities for improvement or risks with the approach and provide recommendations to address these
Provision of regular reporting to leadership on the output of the Service Assurance team
Review and quality assure the work of the team
To both carryout and drive the continual improvement of our product monitoring
To act as the interface between the Service Assurance team and product through the Operational Readiness process
Leading Service Health, Customer Health and Corrective and Preventive Action initiatives
To manage the completion of any actions as a result of the above initiatives
The identification of any gaps in our ability to identify the root cause of issues.
To provide Resolver’s product management team with recommendations on how to mitigate product risks, or to address the root cause of the issue, where appropriate.
Where any product performance issues are related to a supplier, to provide the individual responsible with the management of that supplier any evidence required to raise the issue.
Experience and Skills
Experience of leading a service quality or assurance team
Experience of working in a product or service quality/assurance role
Experience of product monitoring, root cause analysis and the production of actionable issue reports
Experience of working within an Agile environment
Experience of data analysis and effective communication of the results of that analysis
Experience of working in multi-functional teams and embedding a culture of quality within those teams
The successful candidate will have great problem solving skills and a natural inquisitiveness to understand what is truly behind an issue
It would be desirable that the candidate has experience of supporting the analysis of highly complex incidents
It would be desirable that the candidate has experience of Lean, Six Sigma or Kaizen
Our rewards are as unique as our culture, and we want to attract the best people and retain them.
Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:
Market competitive pay rates based your skills and experience
Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
33 days holiday including Bank Holidays
Critical Illness insurance
Life Insurance Cover
Healthcare Cash Plan / Healthcare, dental and vision plan
Cycle to Work Scheme
Employee perks schemes offering discounts, rewards, giveaways and more
Subsidised gym membership
Mental health wellbeing portal and access to an in-house clinical psychologist
Support and provision of supplies to facilitate home working
Flexible working opportunities
Statement:
'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
#J-18808-Ljbffr



  • Leeds, United Kingdom Resolver, a Kroll Business Full time

    Resolver is a product led organisation and must ensure that those products are both developed to the level of quality we expect and that we maintain that level of quality whilst they are in operation. The purpose of quality within Resolver is to ensure that the end user experience both internally and externally of our products meets expectations. Whilst...


  • Leeds, United Kingdom Resolver Full time

    Description Position at Resolver The Role Resolver is a product led organisation and must ensure that those products are both developed to the level of quality we expect and that we maintain that level of quality whilst they are in operation. The purpose of quality within Resolver is to ensure that the end user experience both internally and externally...

  • Service Assurance Lead

    Found in: Talent UK C2 - 1 week ago


    Leeds, United Kingdom Resolver Full time

    Description Position at Resolver The RoleResolver is a product led organisation and must ensure that those products are both developed to the level of quality we expect and that we maintain that level of quality whilst they are in operation. The purpose of quality within Resolver is to ensure that the end user experience both internally and externally...


  • Leeds, United Kingdom Lowell Group Full time

    **Summary** Before a product is released to the public, it goes through a lot of quality assurance testing: the IT QA Lead organises and manages that testing. You’ll plan testing activities for all phases of release/delivery. Ensuring the testing teams meet deadlines set out in test plans. In order to maintain deadlines, the IT QA Lead evaluates the team...


  • Leeds, United Kingdom CHR Life Sciences Full time

    CHR Life Sciences is excited to be partnered with a growing business operating across all the GxPs providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process. They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...

  • Quality Assurance Lead

    Found in: Whatjobs ES C2 - 1 day ago


    Leeds, United Kingdom CHR Life Sciences Full time

    CHR Life Sciences is excited to be partnered with a growing business operating across all the GxPs providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process. They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...


  • Leeds, United Kingdom D2 Full time

    Technical Lead - Systems Engineering As part of D2’s continued growth and success, we are currently looking to add a seasoned Rail professional to the Rail Engineering & Design team as a Technical Lead - Systems Engineering. The role of Technical Lead is that of a subject matter expert and to lead the Systems Engineering Team. The Technical Lead will...


  • Leeds, United Kingdom Fruition IT Full time

    Job Description- Cloud Security Assurance Specialist - 6-months - Outside IR35 - Jan 2023 start date - UK remote - monthly site visits A hugely exciting opportunity for an accomplished Cloud Security Assurance Specialist to play a key role in a major IT and cloud transformation programme for one of the UK's leading brands. The Cloud Security Assurance...

  • Head of Quality Assurance

    Found in: Talent UK 2A C2 - 2 weeks ago


    Leeds, United Kingdom Taylor Root Full time

    Do you thrive on ensuring quality and have a passion for the technical aspects of accounting?This unique opportunity allows a qualified professional to play a key role in maintaining an established professional services firm’s high standards. You'll leverage your expertise in audit, assurance, and tax procedures to lead a comprehensive review and implement...


  • Leeds, United Kingdom Manpower Group (UK) Full time

    Manpower UK Print & Packaging Division are currently working on behalf of one of our prestigious partners, a market leading Labels and Flexible packaging company who, having seen consistent growth, and are heavily investing across their business. They are therefore eager to enrich their existing longstanding team with an additional Quality Assurance...

  • Senior Developer

    2 weeks ago


    Leeds, United Kingdom Netcompany UK Limited Full time

    Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and...

  • Head of Performance Assurance

    Found in: Talent UK C2 - 1 week ago


    Leeds, United Kingdom National Highways Full time

    Your new role Head of Performance Assurance and Business Services Part of the regional leadership team you will provide strategic direction to a wide range of colleagues to deliver against our business objectives. The Head of Performance Assurance and Business Services leads an effective programme management office, performance and quality assurance,...

  • Vetting Team Lead

    3 days ago


    Leeds, United Kingdom FDM Group Full time

    **About The Role**: *** As the Vetting Team Lead you will be managing a small team responsible for the pre-employment screenings and the vetting requirements of our clients. You will work closely with our Recruitment Teams and Sales Account Managers providing regular updates and ensuring that vetting is completed accurately in line with client requirements....

  • Senior Director, Quality Assurance and Regulatory Affairs

    Found in: Talent UK C2 - 1 week ago


    Leeds, United Kingdom Brenntag Full time

    Here at Brenntag we currently have an opening for a Senior Director, Quality Assurance and Regulatory Affairs to lead the overall Quality and Regulatory agenda with compliance of quality standards as well as global regulatory and compliance strategies to enable BSP strategic goals. This role can be based anywhere in the world, but ideally within Europe....

  • Contract Team Lead

    7 days ago


    Leeds, United Kingdom CBRE Full time

    CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. **Job Title:...


  • Leeds, United Kingdom Age Partnership Full time

    **Job role**: Quality Assurance Supervisor **Reports to**: Quality Assurance Manager **Location**: Leeds **Package**: £28,000 (increasing to £30,000 after successful completion of probation period) plus generous benefits package. **Hours of work**: 37.5 hours per week. Hours of work will be flexible and dictated by the needs of the business, therefore...


  • Leeds, United Kingdom Picture More Ltd Full time

    Are you a seasoned Cyber Security professional seeking a leadership opportunity that will elevate your career to new heights? Join a leading global law firm as their Cyber Security Team Lead and take charge of safeguarding their digital infrastructure while nurturing a high-performing team. The role only requires you to be in the office 2 days per week...

  • Quality Assurance

    2 weeks ago


    Leeds, United Kingdom Manpower UK Ltd Full time

    Manpower UK Print & Packaging Division are currently working on behalf of one of our prestigious partners, a market leading Labels and Flexible packaging company who, having seen consistent growth, and are heavily investing across their business. They are therefore eager to enrich their existing longstanding team with an additional Quality Assurance...


  • Leeds, United Kingdom Scoop.it Full time

    Details: Meijer is a leading Supercenter located in five states throughout the Midwest, with over 200 stores and more than 60,000 employees. Look at test lead - soe transformation jobs in Melbourne in Victoria IT Software Quality Assurance and find all job offers at Hays | CareerOne.com.au (#it #jobs #australia Test Lead - SOE Transformation:...

  • Test Lead 5

    2 weeks ago


    Leeds, United Kingdom Scoop.it Full time

    Details: Meijer is a leading Supercenter located in five states throughout the Midwest, with over 200 stores and more than 60,000 employees. Look at test lead - soe transformation jobs in Melbourne in Victoria IT Software Quality Assurance and find all job offers at Hays | CareerOne.com.au (#it #jobs #australia Test Lead - SOE Transformation:...