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Quality And Technical Team Leader

4 months ago

Aberystwyth Ceredigion, United Kingdom Zest Business Group Full time €32,000 - €35,000

A leading Optical manufacturer based in Wrexham are looking for a full time Quality and Technician Team Leader to join the team.

As a qualified Dispensing Optician you will work as part of the Customer Services Team providing technical advice to both internal colleagues and external customers across the UK.

Dispensing Optician - Typical duties involve;

To work in line with the business objectives and ensure that key performance indicators are met
To identify and implement process improvements related to Quality returns that will improve service and communication to Eye Care Practitioners.
To produce monthly reports for production and non-production related customer return rates to feed into the management review
To develop a high understanding of both internal and external customer needs
To continue to develop an empowered team to own problems and actively seek solutions
Support the team in introducing new systems and processes
To project manage relevant new processes that will improve the overall service offer to ECP's
To answer technical questions and queries that may be given by ECP's
To train the customer service team to answer technical questions
To run the staff frame clinic.Dispensing Optician - Requirements

Qualified Dispensing Optician
High level understanding of Customer Service processes
Excellent people skills.
Relevant personal development activities; ILM, NVQ, supervisory training.
Good IT skills.Dispensing Optician - Salary and Additional Info

Salary between £32,000 to £35,000
Mainly Monday to Friday - 8.45am to 5.14pm
Only 1 in 4 Sats required
45 minute lunch
Private Medical Insurance
Life assurance
Full time in the office
Team of 35 people within the customer service teamThis is an excellent opportunity for a Dispensing Optician candidate to work within a different environment, whilst still ensuring you offer excellent standards of customer service at all times.

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible #J-18808-Ljbffr