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Customer Care Coordinator

4 months ago

Cramlington Northumberland, United Kingdom Theo James Recruitment Full time €27,773

Customer Care Coordinator Salary: Up to £27,773 Benefits:

  • 25 days holidays + bank holidays
  • Company pension scheme
  • Occupational health scheme
  • Health and wellbeing scheme
Location: Cramlington The Company: A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business Job Description: Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention. Skills & Experience:
  • Prior experience working within a manufacturing environment in a customer service role desirable
  • A proactive individual who has the ability to be flexible in their role whilst staying organised
  • Must be commercially savvy and has the ability to pick up on leads to provide to the wider team
  • Provide excellent customer care to customers in line with company expectations
  • Process customer orders, answer queries and complaints and log all corespondance on the CRM system
  • Coordinate with various departments to ensure customer satisfaction
  • Build relationships with customers through trust and transparency when dealing with queries from the customer