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Information Technology Account Manager

3 months ago

Wirral Merseyside, United Kingdom MSoft eSolutions Ltd Full time €35,000

Account Manager is needed to join our team at MSoft eSolutions Ltd based in Bromborough on a full-time basis. This role offers great earning potential with an OTE of £35,000.
 
We are a leading healthcare software company with international and national customers. Our main software products manage the transport and transfusion of Blood Products and the collection of Blood Samples at the Bedside.
 
Your primary responsibility will be transferring the current NHS and Private Healthcare customer base to the new Cloud infrastructure and encouraging more customers to adopt Bedside Apps.
 
This is an excellent opportunity to join us and progress your career
 
 
It is an exciting time for MSoft as we launch the next generation of our product set into the Cloud, offering our customers even more flexibility and better return on investment whilst achieving a gold standard in Patient Safety.
 
You will be responsible for managing and creating excellent working relationships with established key accounts throughout the UK whilst looking to secure new leads and opportunities through these contacts.
 
You will generate a minimum of 5 presentation leads per week and make follow-up calls when appropriate to close sales. You will serve as a primary point of contact for clients and be able to gain an understanding of the big-picture issues a client is facing and continue to track their needs over time with a goal to find solutions that incorporate the company’s products and services into them.

 
We expect excellent customer care and problem-solving skills
· Excellent diary management, planning and organisational skills
· Competent use of Microsoft Office & Email applications
· Keep the company CRM (Monday.com) updated daily with forecasts and funnel data
· Work within the company ISO 9001:2008 quality standards and understand how to fit in within the requirements of the standard
· Place phone calls to potential clients from our computerised directory
· Perform script (with necessary adjustments) to ensure consistency of sales and collection of information strategy
· Follow up with phone / website / chat boxes enquiries and respond to those
· Generate a minimum 5 presentation leads per week and set up initial contact for our senior pre-sale people
· Manage the sale process to close
· Coordinate resolution of client service requests or inquiries, as requested.
· Account Management exposure and experience, ideally in the Healthcare or medical sector
· Strong IT skills (including MS Office, Salesforce and Atlassian product suite)
· Financial knowledge covering capex justifications and operational benefits

· A natural forward planner who critically assesses their own performance
· Mature, credible, and comfortable dealing with senior managers, including NHS Chief Execs, Financial Directors, etc.
· You are flexible
· Home-based working can be considered after 12 months
· Frequent travel opportunities