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French speaking Cycling Brand Advisor

2 months ago

London, United Kingdom French Selection UK Full time €28,000

FRENCH SELECTION (FS)

French speaking Cycling Brand Advisor

Location: London

Hybrid work 2 to 3 days a week in the office

Salary: up to £28,000 per annum

Ref: 5446B

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5446B

Website:

A successful London business providing high quality leisure products and accessories to users all over the world.

Main duties:

Provide a high level of customer service to all customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions.

The role:

- Support customer's enquiries within brand values and expected KPIs

- Provide support through channels such as live chat, email, video chat and phone

- Drive customer engagement, suggestive selling and share product knowledge

- Organise, process and report on eCommerce platform

- Manage financial transactions such as refunds and vouchers

- Proactively reach customers to ensure their customer journey is successfully completed

- Assist with operations of the ecommerce platform by reporting on issues faced by customers

- Attend weekly departmental meetings and factory training sessions when required

- Work with other departments to ensure consistent customer service levels across the company

- Escalate customer feedback and ideas for improvement

The candidate:

• Fluency in both French and English at business level

• Able to understand customer needs and meet sales targets

• Able to improve and set up new processes when required

• Familiar with a customer service platform such as Salesforce

• Excellent communication and people skills, genuine desire to provide the best service

• Team player who will contribute to the continuous improvement of the department and company

• Able to work remotely and in the office when required

• Interest in cycling, outdoors activities or other sports.