Customer Success Director

2 weeks ago

London, United Kingdom Graduate Recruitment Bureau Full time

This forward-thinking marketing analytics agency delivers across a range of clients such as Ford, HSBC and Kelloggs. The problems they tackle include; data strategy and visualisation, advanced analytics including attribution modelling, simulation, as well behavioural sciences and segmentation. 

Employee retention is well above the industry average due to exceptional career progression opportunities and a clearly laid out career path. Promotions often occur in as short a time-frame as 12 months.

Company core values are: curiosity, positivity, acting with consideration and make it better.

The Role

Customer success as a formalised role has never previously been hired for externally but a recent company restructure has meant that rather than having generalist analysts who can talk to clients, present results do a bit of everything, the organisation structure has split across 4 specialist functions: data/analytics/customer success/operations. So, customer success is basically a new practice area and dedicated function that has 9 heads.

The customer success team are the conduit between the analytics team and the client, understanding client requirements, translating those to the analytics team and supporting in the best possible way to make it a seamless process, offering a new or different solutions where appropriate.

This is not at all hands on with data or modelling but will be expected to interpret data and create insightful presentations on the back of the analysts’ work, e.g. why have the results shifted. It's a fantastic role for someone with good analytics and data expertise who wants to get closer to clients and who values role variety and accountability. 

As a Director, you would have line management responsibility for at least one Manager.

The Candidate

  • Multiple years of professional experience across project management, client relationship management and data analytics
  • Effective communication and interpersonal skills, particularly when it comes to story-telling ability
  • Capable of working in a fast-paced environment, management multiple projects simultaneously
  • Excellent problem-solving skills and attention to detail
  • Company:  Graduate Recruitment Bureau (Hiring for client)
  • Salary Notes: £70-90k
  • Courses Considered:  Business,Economics,Maths and Stats,
Jobs related to Customer Success Director - Analytics:

Business Intelligence Lead Opportunity in London - Hybrid Working Model Position Type: Permanent Location: London/Hybrid Are ...view job

Join a certified Top Employer who are committed to being a best practice workplace with more ...view job

The Company A global leader in the quality used books sector, they have experienced impressive growth ...view job

#J-18808-Ljbffr

  • Customer Success Director

    3 weeks ago

    London, United Kingdom QA Higher Education Full time

    The Role: Customer Success Director Location: London, International HouseContract: Full time, 37.5 hrs per weekPackage: Competitive base salary with commission packageAbout the role You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in...

  • Customer Success Director

    2 weeks ago

    London, United Kingdom QA Full time

    The Role: Customer Success Director Location: London - Hybrid Working - Two days a week in the officeContract: Full time, 37.5 hrs per weekPackage: Competitive base salary with commission packageAbout the role You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success...

  • Customer Success Director

    20 hours ago

    London, United Kingdom QA Limited Full time

    Sales - Digital Customer Success & Consultancy Title Customer Success Director Contract type QA Ltd Permanent Job advert The Role: Customer Success Director  Location: London, International House Package: Competitive base salary with commission package About the role You will be the main owner of strategic client accounts and will be...

  • Customer Success Director

    3 weeks ago

    London, United Kingdom QA Limited Full time

    Sales - Digital Customer Success & Consultancy Title Customer Success Director Contract type QA Ltd Permanent Job advert The Role: Customer Success Director  Location: London, International House Package: Competitive base salary with commission package About the role You will be the main owner of strategic client accounts and will be...

  • Director, Customer Success

    2 days ago

    London, United Kingdom Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Director, Customer Success

    2 days ago

    London, United Kingdom Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Director, Customer Success

    6 days ago

    London, United Kingdom OwnBackup Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...

  • Customer Success Director

    2 weeks ago

    London, United Kingdom Cortex IT Recruitment Full time

    Join to apply for the Customer Success Director – Analytics role at Cortex IT Recruitment 4 days ago Be among the first 25 applicants Join to apply for the Customer Success Director – Analytics role at Cortex IT Recruitment Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn...

  • Customer Success Director

    23 hours ago

    London, United Kingdom Cortex IT Recruitment Full time

    Join to apply for the Customer Success Director – Analytics role at Cortex IT Recruitment 4 days ago Be among the first 25 applicants Join to apply for the Customer Success Director – Analytics role at Cortex IT Recruitment Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn...

  • Director of Customer Success UKI

    3 hours ago

    London, United Kingdom Quadient Full time

    Full time Director of Customer Success UKI London - United Kingdom Apply Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired...

  • Director of Customer Success UKI

    3 hours ago

    London, United Kingdom Quadient Full time

    Full time Director of Customer Success UKI London - United Kingdom Apply Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired...

  • Director of Customer Success

    3 weeks ago

    London, United Kingdom Automation Anywhere Full time

    The Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product Management,...

  • Director of Customer Success

    2 weeks ago

    London, United Kingdom in Newbury Full time

    The Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product Management,...

  • Director of Customer Success UKI

    2 weeks ago

    London, United Kingdom Quadient Full time

    Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...

  • Director of Customer Success UKI

    2 weeks ago

    London, United Kingdom Quadient Full time

    Connect with QuadientQuadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with...

  • Customer Success Director

    20 hours ago

    London, United Kingdom Graduate Recruitment Bureau Full time €70,000 - €90,000

    This forward-thinking marketing analytics agency delivers across a range of clients such as Ford, HSBC and Kelloggs. The problems they tackle include; data strategy and visualisation, advanced analytics including attribution modelling, simulation, as well behavioural sciences and segmentation.  Employee retention is well above the industry average due to...

  • Customer Success Director

    2 weeks ago

    London, United Kingdom Metrica Recruitment Full time

    This forward-thinking marketing analytics agency delivers across a range of clients such as Ford, HSBC and Kelloggs. The problems they tackle include; data strategy and visualisation, advanced analytics including attribution modelling, simulation, as well behavioural sciences and segmentation.  Employee retention is well above the industry average due to...

  • Customer Success Director

    15 hours ago

    London, United Kingdom Metrica Recruitment Full time

    This forward-thinking marketing analytics agency delivers across a range of clients such as Ford, HSBC and Kelloggs. The problems they tackle include; data strategy and visualisation, advanced analytics including attribution modelling, simulation, as well behavioural sciences and segmentation.  Employee retention is well above the industry average due to...

  • Customer Success Lead

    4 days ago

    London, United Kingdom MHR Full time

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.Software never stays the same and neither do we. We want our people to be part of a progressive organisation,...