Customer Success Director

4 weeks ago

London, United Kingdom QA Limited Full time

Sales - Digital Customer Success & Consultancy

Title

Customer Success Director

Contract type

QA Ltd Permanent

Job advert

The Role: Customer Success Director 

Location: London, International House

Package: Competitive base salary with commission package

About the role

You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets.

This role will represent the voice of the customer need and will ensure we are facilitating solutions that meet customer needs. You will provide expert guidance and advice and ensure positive experiences at every stage and touch point allowing us to build long term partnerships that maximise our Net Revenue Retention (NRR) whilst supporting our New Revenue teams with ongoing contract growth.


As a Customer Success Director, you will play a key role in driving customer goals, product utilisation and business growth by ensuring healthy engagement, success and retention whilst applying a constant growth mindset against our customer base which typically have contracts between 1-6 years.

Day in the life of a Customer Success Director

  • You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
  • You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success).
  • You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships
  • You will be driving relationships with program owners, sponsors, advocates and key subject matter experts to drive success and measurable outcomes that prove ROI.
What We'll Do For You

Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing . These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave .

How we’ll help with finance matters
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth
Learning and opportunity is at the core of what we do – and that applies to you too
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a  Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

If this is what you’re looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form or send me an email on Giselle.rodrigues@qa.com to know more.

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Vacancy location Location

London, London, London (International House)

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