Current jobs related to Customer Relations Manager - Borehamwood Hertfordshire - Westgate Healthcare

  • Customer Service Advisor

    4 months ago

    Borehamwood, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Advisor **Salary**: Circa £25,000 per annum **Location**: Borehamwood **Contract**: Permanent **Hours**: Monday to Friday 9:00am - 5.00pm (30 mins for lunch) **COMPANY PROFILE** Our well-established client, who are in the financial services industry are looking for an experienced and enthusiastic Customer Service...

  • Client Relations Manager

    3 weeks ago

    Borehamwood, Hertfordshire, United Kingdom Pioneer Selection Ltd Full time

    Unlock Your Potential in Sales and RecruitmentPioneer Selection Ltd, a leading engineering recruitment agency, is seeking talented individuals with sales or recruitment backgrounds to join our expanding Client Relations team.About the Role:As a key member of our business development team, you will play a crucial role in converting leads into high-quality...

  • Client Relations Specialist

    1 month ago

    Borehamwood, Hertfordshire, United Kingdom Deverell Smith Recruitment Ltd Full time

    We are looking for a skilled and committed Client Relations Specialist to join a prominent developer known for delivering exceptional new build properties. As the company continues to grow and expand, there are numerous opportunities for professional development and advancement.The successful candidate will possess recent experience in a comparable position...

  • Customer Relations Manager

    1 month ago

    St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full time

    Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main,...

  • Customer Relations Manager

    1 month ago

    St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full time

    Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main,...

  • Customer Relation Manager

    1 month ago

    St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full time

    Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. Your enthusiasm for our brand and for making customers feel truly valued will be infectious as you carry out your responsibilities: Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their...

  • Customer Relation Manager

    1 month ago

    St Albans, Hertfordshire, United Kingdom Crest Nicholson plc Full time

    Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. Your enthusiasm for our brand and for making customers feel truly valued will be infectious as you carry out your responsibilities: Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their...

  • Customer Service Operations Manager

    2 weeks ago

    Borehamwood, Hertfordshire, United Kingdom Ritz Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and customer-focused Customer Service Operations Manager to join our team at Ritz Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key Responsibilities:Manage and prioritize customer inquiries from...

  • Customer Service Operations Manager

    2 weeks ago

    Borehamwood, Hertfordshire, United Kingdom Ritz Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and customer-focused Customer Service Operations Manager to join our team at Ritz Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key Responsibilities:Manage and prioritize customer inquiries from...

  • Customer Support Executive

    4 months ago

    Borehamwood, United Kingdom Tate Recruitment Limited Full time

    We are currently recruiting for a temporary Customer Support Executive for a prestigious Borehamwood based organisation. The role is for approx. 3 months and could possibly go permanent in the future. This is an office-based position, and the working hours are Monday - Friday: 9.00am to 5.30pm. Responsibilities and Duties of a Customer Service...

  • Employee Relations Specialist

    3 weeks ago

    Borehamwood, Hertfordshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking an experienced Employee Relations Specialist to join our team at Elysium Healthcare. As an ER Specialist, you will play a crucial role in maintaining a positive, productive, and compliant work environment.Key ResponsibilitiesEmployee Relations Advice and Support: Provide comprehensive ER advice and support to managers, ensuring...

  • Customer Service Administrator

    4 months ago

    Borehamwood, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Administrator** **Based in Borehamwood** **£25,000-28,000 dependant on experience** Are you passionate about providing exceptional customer service, both externally and internally? We are looking for a Customer Service Administrator, to join our client based in Borehamwood to support their support function of the...

  • Employee Relations Advisor

    3 weeks ago

    Borehamwood, United Kingdom Elysium Healthcare Full time

    Are you an experienced Employee Relations Advisor with good knowledge and understanding of employment law and HR best practice? Do you want to want a job where you’re valued and supported, and where you get to work from different locations across our Midlands and Wales region while making an impact in supporting your colleagues? As an ER Advisor you’ll...

  • Service Desk Administrator

    4 months ago

    Borehamwood, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Service desk Administrator **Salary**: £25,000 - £27,000 **Contract**: Permanent, Full time **Location**: Borehamwood **Hours**: 8:00am - 5:30pm Monday - Friday COMPANY PROFILE Do you have fantastic customer service and organisational skills? Our innovative and forward-thinking client based in Borehamwood is seeking a Service desk...

  • Employee Relations Manager

    6 days ago

    Watford, Hertfordshire, United Kingdom Oliver Brookes Full time

    Employee Relations Case Manager, Watford, up to c£55,000 plus excellent benefits, Permanent. Our client is a large, successful, national organisation and well-known household name. Due to an exciting period of growth, they are now looking for an experienced Employee Relations Case Manager to join their HR team. As Employee Relations Case Manager you...

  • Employee Relations Manager

    6 days ago

    Watford, Hertfordshire, United Kingdom Oliver Brookes Full time

    Employee Relations Case Manager, Watford, up to c£55,000 plus excellent benefits, Permanent. Our client is a large, successful, national organisation and well-known household name. Due to an exciting period of growth, they are now looking for an experienced Employee Relations Case Manager to join their HR team. As Employee Relations Case Manager you...

  • Employee Relations Manager

    2 days ago

    watford, hertfordshire, United Kingdom Oliver Brookes Full time

    Job DescriptionEmployee Relations Case Manager, Watford, up to c£55,000 plus excellent benefits, Permanent.Our client is a large, successful, national organisation and well-known household name. Due to an exciting period of growth, they are now looking for an experienced Employee Relations Case Manager to join their HR team.As Employee Relations Case...

  • Employee Relations Manager

    3 days ago

    watford, hertfordshire, United Kingdom Oliver Brookes Full time

    Employee Relations Case Manager, Watford, up to c£55,000 plus excellent benefits, Permanent. Our client is a large, successful, national organisation and well-known household name. Due to an exciting period of growth, they are now looking for an experienced Employee Relations Case Manager to join their HR team. As Employee Relations Case Manager you will...

  • Customer Service Manager

    3 weeks ago

    Borehamwood, Hertfordshire, United Kingdom Ritz Recruitment Ltd Full time

    Customer Response ManagerWe are seeking a highly skilled and experienced Customer Response Manager to join Ritz Recruitment Ltd, a leading private healthcare organisation in the UK.This is a full-time, permanent position that requires a punctual and reliable individual to work closely with multi-disciplinary teams across the organisation.Key...

  • Customer Service Manager

    2 weeks ago

    Borehamwood, United Kingdom Ritz Recruitment Limited Full time

    About the Role:This is a dynamic and challenging position within Ritz Recruitment Limited, where you will play a key role in supporting the customer services team. As a Customer Response Manager, you will be responsible for ensuring that all queries from central services teams are tracked and prioritized.Key Responsibilities:Provide day-to-day management and...

Customer Relations Manager

4 months ago

Borehamwood Hertfordshire, United Kingdom Westgate Healthcare Full time

Customer Relations Manager – Borehamwood, Hertfordshire

Salary: Competitive

Hours: Monday to Friday, 37.5 hours per week 

Job @type: Permanent

Come and make a difference with the team at Westgate Healthcare #CareWithUsAtWestgate

Westgate Healthcare is a family-run, award-winning care home group with 8 care homes across London, Essex, Herts and Bucks with further developments in the pipeline. We are incredibly proud that all of our inspected care homes are rated either ‘Good’ or ‘Outstanding’ by the independent care regulator, the Care Quality Commission.

We now have a very exciting opportunity for an experienced and proactive Customer Relations Manager to join our team on a full-time, permanent basis for our newest development, set to open its doors in early 2025

Nestled in the heart of Borehamwood in Hertfordshire, Meadowbrook Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowbrook is tailored to meet the unique needs of residents in a tranquil and secure environment.

The successful candidate will be responsible for marketing our new luxury care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.

You will work closely with the Home Manager, Head of Sales and Group Marketing Manager to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.

We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue, whilst demonstrating care and compassion for our prospective residents and their families.

Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.

What’s in it for you?

  • Very competitive salary plus commission for sale of beds
  • 25 days annual leave plus bank holidays
  • Paid induction and ongoing training 
  • Refer a friend scheme with cash rewards
  • Pension scheme
  • Access to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores

About the role:

  • Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand
  • Write and implement an effective localised marketing and sales plan for the care home
  • Arrange local events to help promote the care home and raise the company profile
  • Generate enquiries and manage the sales process to drive occupancy
  • Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner
  • Maintain social media platforms to ensure we are engaging with our local community
  • Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
  • Work closely with the Home Manager, Marketing team and other departments across the group

About you:

  • The right to live and work in the UK
  • Clean driving licence and access to a vehicle for business use
  • Previous experience of sales and marketing within the care industry
  • Understanding of fee sources and structures in the care sector
  • Excellent verbal and written communication skills
  • A proactive, positive and professional approach
  • Commercially focused with excellent customer service skills

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

WGHROB

#J-18808-Ljbffr