Support Services Team Manager

3 weeks ago

Cheltenham Gloucestershire, United Kingdom Barnett Waddingham Full time

We are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. We strive to employ staff who share our values and can bring special skills - enhancing the service that we provide to our clients.

At Barnett Waddingham, we are currently recruiting a new and exciting opportunity for a Central Service Secretarial Team Manager to join our Secretarial business area. This will be a Hybrid role and based in one of our Cheltenham, Birmingham, or Liverpool offices.

The role of our Secretarial Services hub area is to provide central and dedicated secretarial administration to all business areas, employees, and Partners at Barnett Waddingham. This Central Service Secretarial Team Manager position is responsible for managing all central service team members, located across various BW offices.

As the Central Service Secretarial Team Manager, you will have several years’ experience working in a similar role and have previously managed teams.

First point of contact for all internal client Central Service secretarial enquiries, responsible for managing the design of business solution and distribution of workflow amongst the team.

Provides coaching and arranging training where necessary.

Support, Implement and Maintain Information Security procedures and activities in accordance with BW’s Information Security Policy.

Creates monthly impact report, outlining people, process and service achievements and performance.

Contribution to the preparation of the Secretarial Service hub vision plans and budget reviews.

Working with Secretarial Services Management team to design and arrange annual away days, quarterly knowledge and engagement sessions, monthly communication plans.

Provides shadow cover for other Secretarial Service Team Managers and undertakes necessary professional development and training to achieve best practice in role.

Travel to any BW office locations as required.

Several years’ experience in a similar role with previous line management experience (essential).

High level understanding of secretarial services roles and value add to business operations.

A background in Professional Services is preferred, but not essential.

Client and service delivery focused, with good commercial awareness and project management skills.

Excellent skills in Microsoft Office applications, with good knowledge of databases and portal systems.

Have 5 GCSE’s, National 4/5s (Scotland) or equivalent at Grade 4 (C) or above, including Maths and English.

Professional industry qualifications and network memberships appropriate to secretarial services.

Competitive discretionary annual bonus.

Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.

A generous pension scheme where we contribute 8% of your salary from day one of your employment.

Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.

A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.

If you have a disability, learning difficulty, medical condition, or individual need, which you believe may affect your performance during our selection process, we’ll be happy to make adjustments to our processes to enable you a fair opportunity to showcase your skills.

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