Bodyshop Customer Service Advisor

4 weeks ago

Exeter Devon, United Kingdom Vertu Motors group Full time

Vertu Accident Repair Centre Exeter

We have an exciting opportunity for a Bodyshop Customer Service Advisor to come and join our fantastic team at our Vertu Accident Repair Centre in Exeter. This is a full-time, permanent role where you will be earning a basic salary of £27,625 with an OTE of £29,625.

This role is crucial as you are the first point of contact for our Bodyshop customers and Insurance companies, both face to face and over the telephone. You will organise and ensure the efficient booking and repairing of customer’s vehicles and co-ordinate work in the Bodyshop. You will be responsible for ensuring customers work is progressed swiftly and processed in line with company and customer expectations whilst maintaining a positive relationship with all parties. The role will also involve accurate data management and co-ordinating the distribution of documents within the Bodyshop Department and with other departments.

To be considered for this role, ideally you will have previous Bodyshop experience or experience within a customer facing role. You will be a good team player with excellent communication skills and will possess a keen eye for detail, be computer literate and will be able to remain calm in a high-pressured environment.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

  • 25 days holiday rising with length of service – plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
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